Housekeeper

IXORA Hotel & Spa; Deganwy; On-site; GBP 1,240,000 - 1,515,000; Full time

Benefits offered by this job

Staff stays across the group

Service charge paid regularly

Uniform provided

Health Assured Employee Assistance

Training

Flexible hours

Job summary

IXORA Hotel & Spa in Snowdonia National Park is seeking enthusiastic Housekeepers to maintain high cleanliness standards across guest rooms and related areas.

You will work in a busy hospitality environment, provide excellent guest service, handle duties with discretion, and contribute to a positive team culture through flexible hours and training opportunities.

Qualifications

• Experience in hotel housekeeping.
• Experience working in a demanding role.

Responsibilities

• Clean and prepare guest rooms and associated areas to defined standards.
• Service rooms according to length of stay.
• Maintain a safe and secure environment for guests and colleagues.
• Respect guest privacy and follow company policies and procedures.
• Respond to guest inquiries in a positive and timely manner.
• Attend scheduled shifts and training sessions.

Skills

Hotel housekeeping

Dem demanding role experience

Job description

IXORA Hotel and Spa opened in December 2024 which forms part of Interesting Hotels Group, nestled in the breathtaking surroundings of Snowdonia (Eryri) National Park, IXORA Hotel & Spa is your modern sanctuary for leisure and business alike. Surrounded by stunning panoramic mountain views and serene natural beauty, we offer luxurious accommodations, onsite dining, a fitness centre and tranquil Spa.

We are now looking for Housekeepers who shares our passion for hospitality, and world‑class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

Job Purpose

To deliver outstanding levels of cleanliness and guest comfort in the Guest Room environment.

Main Duties and Responsibilities

• Clean / prepare and review the guest rooms (and any associated areas) allocated to you to the defined standard
• Service rooms – depending on length of stay
• Maintain a safe and secure environment for yourself, guests and colleagues
• Respect the privacy of others and maintain behaviours in line with the company’s security, operating process and environmental policies
• Deal with any guest enquires in a positive manner and in line with defined standards
• Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner
• Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues
• Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements
• Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own
• Ensure the tools you need for your shift are well organised and you have all the materials you’ll need during your shift
• Be aware of scheduled shifts and planned learning sessions; attend as required
• Be aware of the department standards, goals, objectives and performance
• Be aware of specific guest requests and on‑site contractors

Preferred Skills / Experience Requirements

• Experience in hotel housekeeping
• Experience working in a demanding role

‘What’s in it for me?’ I hear you ask

• Staff stays across the group
• Service charge paid regularly
• Uniform provided
• Health Assured Employee Assistance Programme
• Training
• Flexible hours

Additional Information

• If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies
• Weekends and holidays are our busiest period; therefore, your working week will reflect this
• Must have right to work in the UK.