Housekeeper

The Inn Collection Group; Alnwick; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Housekeeper to join their team. This role is integral to maintaining the high standards expected by guests, ensuring cleanliness and comfort in every space. You will be part of a supportive team that values your contributions and provides flexibility to balance personal commitments. Enjoy the perks of working in beautiful locations, with opportunities for professional growth and development. If you have a passion for cleanliness and a commitment to exceptional service, this role offers a fulfilling career path in a welcoming environment.

Benefits

Extra paid holiday for birthday

50% off food at any of our Inns

Paid breaks

Discounted room bookings

Employee Assistance Programme

Tronc (tips)

Flexible working hours

Qualifications

• Friendly and detail-oriented with a passion for cleanliness.
• Ability to remain calm under pressure and exceed guest expectations.

Responsibilities

• Cleaning rooms and public areas to high standards.
• Reporting maintenance issues and managing linen stocks.

Skills

Attention to detail

Time management

Team collaboration

Customer service

Education

No formal education required

Tools

Cleaning supplies

Linen management systems

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

1. Celebrate your birthday with an extra paid holiday.
2. Build your future with support from our Lead-Inn development program.
3. Take the time you need to rest and recharge; Paid Breaks are on us.
4. Enjoy 50% off food at any of our Inns.
5. Relax with a stay at any of our Inns during January, February, and March for just £1.
6. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
7. Experience a spontaneous trip away with £50 on same day bookings.
8. It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
9. 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
10. Tronc (…that’s tips to me and you).
11. Contribute to a company that gives back through our Give-inn back scheme.
12. Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

A silver award-winner in the North East England Tourism Awards, The Hog’s Head Inn in Alnwick takes its name from the tavern in the Harry Potter books and films. Located just a few minutes’ drive from Alnwick Castle, which featured as Hogwarts in the first two films, the inn is ideally positioned near The Alnwick Garden, Alnmouth, and the stunning Northumberland National Park, offering a wealth of attractions and natural beauty right on the doorstep.

You’ll Fit Right Inn

At The Inn Collection Group, we are pubs with rooms—not just any rooms, but pristinely kept spaces, prepared for each guest to enjoy an unforgettable stay. This high standard is made possible by our dedicated and skilled housekeeping teams.

A successful Housekeeper will be friendly and detail-oriented, able to remain calm under pressure and exceed guest expectations by responding promptly. As a key member of the Housekeeping team, you’ll work collaboratively, contributing to a positive and efficient work environment.

Your duties will include cleaning rooms to our high standards, ensuring public areas are clean and welcoming, and promptly reporting maintenance issues. You’ll follow safety guidelines, work to create memorable visits for our guests and manage your stocks of linen, towels, and room supplies effectively.

If you are reliable, have a passion for cleanliness, and take pride in creating comfortable spaces we think you’ll fit right inn…

This role gives Victorija the flexibility to balance her family commitments. Watch Victorija’s video to learn more about our Housekeeping roles.