Household Claims Handler

TN United Kingdom; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading car insurance provider in the UK as a Claims Handler in Cardiff. This role is perfect for customer-centric individuals eager to manage claims and provide exceptional service. You will be responsible for handling inquiries, negotiating claims, and ensuring all documentation is accurate. With opportunities for advancement and a supportive work environment, this position offers a chance to grow within a dynamic team. Experience the satisfaction of helping customers while being part of a company that values diversity and employee well-being.

Benefits

Holiday Entitlement

Flexible Working Hours

Career Advancement Opportunities

Qualifications

• Experience in customer service roles, preferably in insurance or claims.
• Strong communication skills and ability to manage multiple tasks.

Responsibilities

• Manage a caseload of claims, ensuring timely and accurate processing.
• Coordinate with suppliers and ensure compliance with regulations.

Skills

Customer Service

Negotiation

Attention to Detail

Time Management

Communication Skills

Education

High School Diploma

Relevant Experience in Claims Handling

Tools

Claims Management Software

Data Protection Act Knowledge

Job description

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About Us

We are the largest car insurance provider in the UK and consistently feature in ‘The Sunday Times Best Big Companies to Work For’, as voted by our staff.

At Admiral, we believe that people who enjoy their work perform better, and that happy staff deliver excellent service. In our Household Claims Service, the customer is always at the heart of everything we do. Join us and over [number] employees globally in one of our most challenging and rewarding departments.

Household Claims Service Recruitment

The Claims department is expanding, and we are seeking enthusiastic, customer-centric staff to join our team. The department handles a variety of tasks, from general queries on cover to managing AD Buildings and contents claims. The work involves using contents validation tools and liaising with suppliers about various building claims, always aiming for the best outcome for our customers. Training will cover all service areas and offer opportunities for advancement into more technical claims roles. If you're seeking a new challenge in a growing department, HH Claims offers that opportunity.

About the Role

We are hiring handlers for our Household Claims department. You will manage customer claim inquiries via phone, working to strict deadlines and targets, and fostering a positive work environment.

Main Duties and Responsibilities

1. Managing a caseload, responsible for claims until settlement, including inbound and outbound calls, negotiation, document validation, reviewing supplier reports, and decision-making.
2. Verifying all claim details after each call.
3. Coordinating with third-party suppliers to ensure they have all necessary information, chasing responses, and ensuring documentation is returned at claim settlement.
4. Checking underwriter requirements for household claims submissions.
5. Undertaking special projects as needed.
6. Meeting and exceeding quality targets.
7. Ensuring fair treatment of customers, acting professionally, safeguarding customer information, and following the Data Protection Act.
8. Setting up new claims accurately, capturing incident details from callers.
9. Maintaining a positive attitude and upholding office standards.
10. Adhering to company discipline procedures.
11. Managing time effectively and organizing tasks efficiently.
12. Communicating clearly in writing and verbally.
13. Paying attention to detail and accuracy.
14. Being a team player.
15. Flexibility to work varying hours, including evenings and weekends.

Location

The successful candidate will work at our Cardiff head office.

Key Information

The start date is August [date]. Successful applicants will be invited for a screening interview via phone, followed by a group Meet and Greet in Cardiff on either the [date] or [date].

Salary, Benefits, and Work-Life Balance

Salary will depend on experience. We welcome CVs from all qualified candidates and are open to discussing remuneration.

We value diversity and prioritize our people and customers. Our benefits include holiday entitlement (which increases with service), with options to buy or sell additional days, among other key benefits. Details are available on our website.