House Steward

Edwardian Hotels London; Greater London; On-site; GBP 20,000 - 27,000; Full time

Benefits offered by this job

28 days holiday incl. bank holidays

Complimentary hot meals

Discount platform for stores

Auto enrolment in company pension

Wellbeing champions

Training and development programs

Annual recognition events

Job summary

The Londoner is recruiting a Housekeeping Steward to join our Housekeeping team at The Londoner Hotel in Leicester Square. You will help keep the public areas clean and tidy and may support the Room Attendant team as required.

We value attention to detail, strong customer service, and a flexible, team‑oriented approach. Basic English is required, and training is provided to support your growth within Edwardian Hotels London.

Qualifications

• Previous housekeeping or cleaning experience is preferred, ideally in a 4- or 5-star hotel or similar environment.
• Training will be provided.
• Demonstrate excellent attention to detail and customer service skills.
• Basic English level is the minimum requirement.
• Flexible approach and ability to work well with others in a team.

Responsibilities

• Keep the public areas of the hotel clean and tidy at all times.
• Assist with general housekeeping standards and duties; support the Room Attendant team when needed.
• Maintain high levels of customer satisfaction in line with our values and standards.

Skills

Attention to detail

Customer service

Teamwork

Flexible approach

Basic English

Job description

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Housekeeping Steward to join our Housekeeping team at The Londoner Hotel, this role comes with forward career progression.

Overview

• An amazing opportunity to join our Londoner Housekeeping team as a Housekeeping Steward.
• As a Housekeeping Steward, you will be responsible for ensuring the public areas of the hotel are always clean and tidy.
• You will assist with implementation of general housekeeping standards for the hotel along with other ad hoc housekeeping duties. This may include supporting the Room Attendant team with any duties they may have.
• You will ensure that a high level of customer satisfaction is delivered all times in line with our core values and standards of always exceeding guest expectations.

About You

• Previous housekeeping or cleaning experience is required ideally within a 4- or 5-star hotel or similar environment. Training will however be provided.
• You must be able to demonstrate excellent attention to detail and customer service skills.
• Being able to communicate with a basic level of English is a minimum requirement.
• You should always have a flexible approach and be able to work well with others in a team.

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotelsAnnual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.