Housekeeping Office Coordinator

Edwardian Hotels London; Greater London; On-site; GBP 24,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Free meals daily

Friend referral bonus

Annual guest night stays

Staff discount platform

Company pension

Training programs

Wellbeing support

Job summary

The Londoner, part of Edwardian Hotels London, is seeking a Housekeeping Office Coordinator to support the Executive Head Housekeeper with day-to-day admin, room credits allocation, and scheduling of public areas cleaning.

Ideal candidates will have 4–5 star hotel housekeeping coordination experience, strong communication skills, and familiarity with Excel and Opera; knowledge of health and safety policies is essential. Competitive salary and comprehensive benefits offered.

Qualifications

• Current London 4 or 5 star hotel housekeeping coordinator experience ideally required.
• Ability to demonstrate personal ownership of tasks and complete to a high standard.
• Excellent verbal and written communication; proficient with Excel and Opera.
• In-depth knowledge of health and safety policies and procedures.

Responsibilities

• Support the Executive Head Housekeeper in day-to-day administration for the housekeeping team.
• Assist with allocating room credits to the room attendant team and schedule cleaning.
• Ensure stock control is maintained and coordinate with contractors as needed.
• Support recruitment onboarding and timesheet processes.
• Seek feedback and implement strategies to improve service levels and guest experience.

Skills

Communication skills

Attention to detail

Ownership of tasks

Tools

Excel

Opera

Job description

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Housekeeping Office Coordinator for our 5 Star Luxury Hotel, The Londoner.

Overview

• An amazing opportunity to join the Housekeeping Team at The Londoner as an Office Coordinator.
• As a Housekeeping Office Coordinator your role will be to support the Executive Head Housekeeper in the day-to-day administration duties for the housekeeping team.
• You will support the allocation of credits to the room attendant team making sure that all rooms are covered to be cleaned that day. You will allocate jobs as required to the House Stewards ensuring that there is an organise schedule of public are cleaning.
• You will ensure stock control is maintained and deal with contractors in an effective and timely manner.
• You will ensure guest expectations are exceeded at all times and seek opportunities to improve the guest experience at The Londoner.
• You will support with recruitment onboarding and timesheets
• Demonstrates a proactive to seeking feedback and evaluating service levels. Implementing and developing strategies to improve where necessary.

About You

• Current London 4 or 5 star hotel housekeeping coordinator experience ideally required.
• Has the ability to demonstrate personal ownership of tasks and will ensure completion to a high standard.
• Excellent communication skills both verbal and written, competent with Excel and Opera.
• In depth knowledge of health and safety policies and procedures.

Our Benefits Package

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.