House Manager

Mccarthy & Stone; Camberley; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Group personal pension

life assurance

Employee Assist Scheme

flexible working hours

generous annual leave entitlement

Job summary

McCarthy Stone is seeking a customer-focused House Manager for Caesars Place in Godalming, Surrey. The role involves high-level customer service, front-of-house duties, and facilities management to support homeowners in maintaining independence.

Hours are 25 per week, Monday to Friday, with a salary of £18,798 per annum. The role requires strong communication, event coordination and a commitment to safety, with training provided.

Qualifications

• Excellent communication and people skills.
• Proven experience in professional customer service.
• High standards of quality and professionalism.
• Resilience and problem-solving ability.

Responsibilities

• Greeting homeowners and helping them settle into their apartments.
• Provide a professional front-of-house service and greet visitors.
• Be the first point of contact for homeowners and offer help and advice.
• Collaborate with partners and suppliers to keep the estate running smoothly.
• Act as the face of McCarthy Stone for homeowners' families and friends.
• Manage gardens and grounds to provide a safe, well-maintained environment.
• Coordinate social activities and support residents' retirement living.

Skills

Communication skills

Customer service experience

High quality standards

Problem solving

Health and safety awareness

Computer literacy

First aid (advantage)

Tools

Microsoft Word

Outlook

Job description

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone is the leading UK’s retirement living providers. We are recruiting for a House Manager to join the team at our Caesars Place development in Godalming, Surrey.

Hours: 25 hours per week Monday to Friday, working throughout the year.

Salary: £18,798 per annum

Benefits:

• Group personal pension
• life assurance
• Employee Assist Scheme
• flexible working hours working in the most beautiful surroundings
• generous annual leave entitlement

About the Role of a House Manager:

We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager’s key role is to enhance our Homeowner’s quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents.

Some of the House Manager duties within this role include:

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front of house service and dealing all visitors in a friendly manner.
• Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
• Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
• Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
• Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
• Managing the development –gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
• Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
• Ensuring that all Health and Safety requirements are adhered to.

The successful candidate will have the following key competencies:

• Excellent communication skills with a real “can do” attitude.
• Extensive experience in a professional customer service orientated position.
• A professional approach with high quality standards.
• Thrives in a busy a varied role, where every day will be different.
• Be resilient and can problem solve effectively.
• An awareness of basic Health and Safety will be a distinct advantage.
• A good level of computer literacy including Microsoft Word and Outlook.
• Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.

As part of McCarthy & Stone Management Service, a successful and fast expanding national company, you’ll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.

Could this role be the perfect job for you?

McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.

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