House Manager

CIH International Housing Group; Godalming; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Group personal pension

Life assurance

Employee Assist Scheme

Flexible working hours

Generous annual leave

Job summary

McCarthy Stone is seeking a customer-centric House Manager for Caesars Place in Guildford, Surrey. The role focuses on front-of-house service, event coordination, and facilities management to enhance residents’ quality of life while supporting independence.

The position offers 25 hours per week, year-round work, a salary of £18,798 per annum, and benefits including a group personal pension, life assurance, and an Employee Assist Scheme, with flexible working hours.

Qualifications

• Excellent communication with a can-do attitude.
• Extensive experience in customer service.
• Professional approach with high standards.
• Thrives in a busy, varied role.
• Resilient with problem-solving skills.
• Awareness of basic Health and Safety.
• Good computer literacy incl. Word and Outlook.
• First aid qualifications are an advantage with training provided.

Responsibilities

• Welcoming new Homeowners and helping them settle into their apartments.
• Provide a professional front of house service and greet visitors.
• Act as the first point of contact for Homeowners and offer help and advice as needed.
• Collaborate with partners and suppliers to ensure smooth running of the estate.
• Be the 'face' of McCarthy Stone for families and friends of Homeowners.
• Handle Homeowners issues with confidentiality and respect privacy.
• Manage development gardens and grounds to provide a safe, well maintained environment.
• Facilitate social interaction and help Homeowners enjoy retirement living to the full.
• Ensure all Health and Safety requirements are adhered to.

Skills

Customer service

Event coordination

Front of house

Problem solving

Health and Safety

Communication

Tools

Microsoft Word

Outlook

Job description

The Vacancy

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join the team at our Caesars Place development in Guildford, Surrey.

Hours: 25 hours per week Monday to Friday, working throughout the year.

Salary: £18,798 per annum

Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement.

About the Role of a House Manager:

We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents.

Some of the House Manager duties within this role include:

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front of house service and dealing all visitors in a friendly manner.
• Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
• Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
• Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.
• Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
• Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
• Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
• Ensuring that all Health and Safety requirements are adhered to.

The successful candidate will have the following key competencies:

• Excellent communication skills with a real "can do" attitude.
• Extensive experience in a professional customer service orientated position.
• A professional approach with high quality standards.
• Thrives in a busy a varied role, where every day will be different.
• Be resilient and can problem solve effectively.

An awareness of basic Health and Safety will be a distinct advantage.

A good level of computer literacy including Microsoft Word and Outlook.

Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.

As part of McCarthy & Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.

All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.

McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.

About Us

As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.

We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!

The Benefits

• 24 days annual leave
• Pension plan
• Life assurance
• Employee assistance helpline
• Health screening
• Eyecare voucher scheme
• Long service award

Testimonials

"I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team."

Linda Diamond - House Manager

"Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!"

Andrea Waldron - Senior HR Business Partner

"From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments."

Emily Bishop - Principal Planning Associate

"Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding."

Caroline Craig-cordel - Sales Consultant

"I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time."

Stan Smolyar - Head of Brand