House Host

TN United Kingdom; Newquay; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant team at a stunning beachside hotel, where you will be the face of memorable guest experiences. As a House Host, you will embody warmth and efficiency, ensuring each guest feels at home from arrival to departure. With opportunities to develop your skills in a supportive environment, you will thrive in a role that balances customer service with behind-the-scenes operations. Enjoy perks like discounted stays and team events while contributing to a culture that values connection and care. This is more than just a job; it's a chance to grow your hospitality career in a breathtaking location.

Benefits

Team Discounts on Hotel Stays

Free Surf Lessons

Discounts at Restaurants

Team Social Events

Professional Development Opportunities

Team Assistance Scheme

Discounts at Partner Businesses

Relaxed Work Environment

Qualifications

• Experience in customer service and front of house roles.
• Basic IT skills and familiarity with property management systems.

Responsibilities

• Assist guests with their stay, ensuring a welcoming experience.
• Handle guest queries and manage check-ins and check-outs.
• Maintain cleanliness and support the smooth running of the hotel.

Skills

Customer Service

Attention to Detail

Time Management

Problem Solving

Communication

Education

High School Diploma

Tools

Property Management Systems

Microsoft Office

Job description

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Watergate Bay Hotel – a place to
take your hospitalitycareer to new heights. With a team that values
connection, flexibility, variety, and challenge, we're all about making a
meaningful impact on our guest’s holiday. Our three core values - We Care, We
Notice, We Change – show what it means to work for a hotel which goes above and
beyond for our team and guests. At Watergate Bay, we don't just provide a place
for our guests to rest their heads - we create memorable experiences that they'll
remember for a lifetime.

Does helping others have the
holiday they deserve bring you happiness? Do you love seeing guests smile
because of the effort you’ve made? Can you spot problems a mile off and work
fast to resolve them? Then you could be the House Host we’re looking for.

An unforgettable holiday
experience amidst two miles of sand, sea air and surf, Watergate Bay Hotel
offers a modern take on a beach break. For our guests, how their stay makes
them feel is crucial; cared about, looked after, welcome. It’s the heart and
soul of our ‘ski resort on a beach’ concept, made possible by the people on our
team. That’s where you come in…

The role:

We need attentive, outgoing individuals with a can-do attitude to make guests
feel at home, from first impression on the phone to final goodbye at the end of
their stay.

You’ll embody the spirit of
Watergate Bay with your friendly welcome, effortless charm and seamless
efficiency. And you’ll get a unique insight into all aspects of a busy,
award-winning hotel – working both behind the scenes in our brand-new head
office and across front desk for the hotel, swim club and beach lofts. This
balance of customer service and office life brings the best of both worlds,
boosts your skillset and ensures working days are never dull.

Guests will remember you for
underpinning the happiness that shaped their holiday, and you’ll thrive on it –
while taking the next step up the ladder of your hospitality career.

What your days could look like:

• Assist with all aspects of a guest’s stay, from
  booking meals and treatments to helping with luggage and dealing with any
  queries or concerns.
• Go above and beyond guest expectations to provide a
  welcoming positive and comfortable experience, whether in person, over the
  phone or through other forms of communication.
• Work back of house as part of our Guest Services
  team, honing your admin skills at our brand-new head office.
• Check guests in and out.
• Take room service orders and deliver to guests’
  rooms.
• Spot when guests might need help and be on hand to
  offer it.
• Understand everything involved in being a Host at
  Watergate Bay, from knowing the hotel inside out, to being fully fluent in all
  policies, systems and procedures so any guest query can be addressed the moment
  it’s made.
• Lend a sympathetic ear if there are any complaints,
  record and handle them if you can or escalate to your House Manager.
• Complete daily tasks quickly and efficiently,
  exactly when they are needed.
• Act in accordance with Health & Safety
  laws.
• Keep public spaces clean and tidy.
• Be an active and engaged member of the team and
  always carry out duties to assist in the smooth running of the hotel as
  requested by your line manager.
• Always live and breathe the
  Watergate Bay Hotel brand.
• Meticulous attention to detail.
  Whether it’s pre-arrival, or in house, you’ll notice when a guest needs help
  with something – sometimes before they do.
• Previous experience of using
  property management systems.
• Basic knowledge of Microsoft
  Office, Word, Excel and Outlook.
• Previous front of house
  experience.
• Previous F&B experience.
• Current Enhanced DBS.
• Experience of hotel computer
  systems
• Adept at prioritising and time
  management.
• Basic IT skills.

What we can offer in return:

• A relaxed, professional place to work in
  a beautiful location – at one of the UK’s most striking beaches
• A welcoming team of likeminds, eager to
  support and encourage each other
• Excellent career prospects in an
  ever-expanding organisation
• Special rates for you and your friends
  and family to stay at the hotel
• Team discounts on treatments in Swim Club
• Discounts for you and your friends and
  family at our restaurants: Zacry’s, The Beach Hut and Living Space Restaurants.
• Team discounts at Shop on the Beach and
  other partner businesses
• Free surf lessons, surfboards and
  wetsuits hire from the Extreme Academy
• Team social events throughout the year
• Team assistance scheme – a dedicated
  helpline for support & advice on topics from mental health through to
  managing your finances

From discounted stays to
training and development opportunities, we're all about helping our team
achieve their personal and professional goals. Located on the sunny, sandy,
Cornish coast, you'll never be short on inspiration. Working at Watergate Bay
Hotel isn't just a job - it's a transformative career opportunity. Apply now
and join us in creating memorable experiences that our guests and team remember
for a lifetime.