Scarlet Restaurant Host

Red Hotels; Newquay; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a vibrant and dedicated team at a stunning hotel perched on the clifftops of Mawgan Porth. This role as a Restaurant Host is not just a job, it's a lifestyle where you can provide unforgettable experiences to guests. With a focus on customer service, you'll engage with guests, ensuring they enjoy their time at the hotel. You'll receive training, opportunities for growth, and a supportive work environment. Enjoy competitive pay, a permanent contract, and various perks that make working here a joy. If you have a warm and friendly nature, we want you to be part of our family-owned business.

Benefits

28 days holiday per year

40% off food and drinks

Health Shield Healthcare Plan

Long service scheme

Learning and internal career progression opportunities

On-site team accommodation

Qualifications

• Excellent written and verbal English is essential.
• Previous experience in a similar role is an advantage.

Responsibilities

• Provide food and drink service throughout the hotel.
• Maintain cleanliness and stock in allocated sections.
• Deliver room service and learn daily menus.

Skills

Customer Service

Problem Solving

Communication Skills

Attention to Detail

Education

Basic Computer Skills

Numeracy Skills

Job description

We enjoy looking after people, that’s what we love to do.

We strive to make the customer experience as unforgettable as possible at the Scarlet. Perched on the breathtaking clifftops in Mawgan Porth, the Scarlet offers an incredible dining experience with captivating views. Our menus are a daily celebration of seasonal and sustainable, produce partnered with slow aged wines. Our team are professional, hard working and knowledgable. This is not just a job, this is a lifestyle and we want you to be part of it.

We have an exciting opportunity to join our restaurant team. We are looking for people who are confident, friendly and want to learn and develop their skills, whilst continually providing wonderful customer service. You will fit in well with a like-minded team who are charming and full of smiles even at the busiest times.

You will be responsible for:

• Food and drink service throughout the day within the hotel
• Ensuring allocated sections are stocked, maintained and kept clean and tidy throughout service
• Product knowledge and up-selling
• Preparing appropriate items for service
• Delivering room service
• Learning and understanding the daily menus

About you:

Our Restaurant Hosts have a warm, friendly, caring nature and can confidently talk with our guests so that they have a fantastic memorable experience. You need to be able to keep calm under pressure, be a capable problem solver and have an excellent eye for detail.

Excellent written and verbal English, together with numeracy and basic computer skills are essential for this role. We can provide training to the right person although previous experience in a similar role would be an advantage.

What we offer:

As a family-owned independent Cornish business, we value every member of our talented team and we offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

• £12.60 per hour plus tips
• A people-centric working environment
• Learning and internal career progression opportunities
• A permanent contract with 28 days holiday per year (29 after 1 year)
• Long service scheme, enjoy a free stay at Bedruthan after your first year!
• Enjoy 40% off food and drinks at the hotel, along with a range of other services throughout the hotel with our own discount scheme
• Local partnership discounts
• Health Shield Healthcare Plan

On-site team accommodation is available