Scarlet Restaurant Host

The Scarlet Hotel; Newquay; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a vibrant team at a stunning clifftop hotel, where your passion for customer service will shine. As a Restaurant Host, you'll create memorable experiences for guests while enjoying a supportive, people-centric environment. With opportunities for growth and a range of perks, this role is perfect for those who thrive in a fast-paced setting and love to connect with others. Embrace the chance to be part of a family-owned business that values its team and offers a unique lifestyle in a beautiful location.

Benefits

28 days holiday per year

40% off food and drinks

Health Shield Healthcare Plan

Local partnership discounts

Free stay at Bedruthan after one year

On-site team accommodation

Learning and internal career progression opportunities

A people-centric working environment

Qualifications

• Warm, friendly, caring nature with excellent communication skills.
• Ability to work under pressure and solve problems effectively.

Responsibilities

• Provide food and drink service throughout the hotel.
• Maintain cleanliness and organization of sections during service.
• Deliver room service and understand daily menus.

Skills

Customer Service

Problem Solving

Communication Skills

Attention to Detail

Numeracy

Basic Computer Skills

Job description

We enjoy looking after people, that’s what we love to do.

We strive to make the customer experience as unforgettable as possible at the Scarlet.Perched on the breathtaking clifftops in Mawgan Porth, the Scarlet offers an incredible dining experience with captivating views. Our menus are adaily celebration of seasonal and sustainable, produce partnered with slow aged wines. Our team are professional, hard working and knowledgable. This is not just a job, this is a lifestyle and we want you to be part of it.

We have an exciting opportunity to join our restaurant team.We are looking for people who are confident, friendly and want to learn and develop their skills, whilst continually providing wonderful customer service. You will fit in well with a like-minded team who are charming and full of smiles even at the busiest times.

You will be responsible for:

• Food and drink service throughout the day within the hotel
• Ensuring allocated sections are stocked, maintained and kept clean and tidy throughout service
• Product knowledge and up-selling
• Preparing appropriate items for service
• Delivering room service
• Learning and understanding the daily menus

About you:

Our Restaurant Hosts have a warm, friendly, caring nature and can confidently talk with our guests so that they have a fantastic memorable experience. You need to be able to keep calm under pressure, be a capable problem solver and have an excellent eye for detail.

Excellent written and verbal English, together with numeracy and basic computer skills are essential for this role. We can provide training to the right person although previous experience in a similar role would be an advantage.

What we offer:

As a family-owned independent Cornish business, we value every member of our talented team and we offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

• £12.60 per hour plus tips
• A people-centric working environment
• Learning and internal career progression opportunities
• A permanent contract with 28 days holiday per year (29 after 1 year)
• Long service scheme, enjoy a free stay at Bedruthan after your first year!
• Enjoy 40% off food and drinks at the hotel, along with a range of other services throughout the hotel with our own discount scheme
• Local partnership discounts
• Health Shield Healthcare Plan

On-site team accommodation is available