Customer Experience Host

Tarquin’s Gin; Wadebridge; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a fast-growing, award-winning distillery as a Customer Experience Host. This role involves delivering engaging experiences to gin enthusiasts at our iconic locations in Cornwall. You'll host tours and gin schools, ensuring every visitor has a memorable time. With a focus on customer service and a love for craft spirits, you'll play a key role in building our brand's presence. Enjoy benefits like flexible working, generous holidays, and discounts on our products. If you're passionate about gin and customer engagement, this is the perfect opportunity for you!

Benefits

25 holidays + 8 Bank Holidays

Employee Assistance Program

Ongoing training and development

Staff socials

Flexible working

Pension Scheme

Staff Discount code

Company partners’ discounts

Free Distillery Tours for employee +1

Discounted Gin Schools for staff +1

Qualifications

• Passion for customer service and craft spirits.
• Reliable and enthusiastic with strong organizational skills.

Responsibilities

• Hosting tours and gin schools for consumers and trade.
• Supporting events with retail of spirits and merchandise.
• Maintaining equipment and managing stock of consumables.

Skills

Confident presentation and public speaking skills

Customer service

Organizational skills

Job description

Customer Experience Host

Location: Wadebridge, St Ives, Padstow, Cornwall.

Position: Temporary until 31st August 2025 . Zero contract hours.

We have a new opportunity for a confident, friendly, and engaging Customer Experience Host to take on responsibility for delivering a range of experiences to Tarquin’s Gin fans at our Distillery and two Gin Schools, Padstow and St Ives.

This is an opportunity to join our team and take responsibility for a key part of our fast-growing, award-winning, family-run distillery. You will work alongside our Customer Experience team and be an integral part of building a strong presence in this iconic Cornish location.

We are looking for a reliable, enthusiastic, and organised person who has a passion for customer service, craft spirits and Cornwall.

What you’ll be doing

This will be a varied role that comes with a great deal of responsibility. Duties will include but are not limited to:

• 
  Hosting ‘Tours’ & ‘Gin Schools’ as well as tasting events for consumers and trade
• 
  Supporting events with retail of spirits and merchandise through our retail team on site
• 
  Reporting to, and working alongside the Customer Experiences team to hit key targets
• 
  Regular maintenance of equipment, daily cleaning, and stock management of consumables e.g. botanicals
• 
  Providing an enjoyable and safe environment for employees and customer

What you’ll need to have

• 
  Confident presentation and public speaking skills
• 
  Driving licence and access to a car
• 
  Availability to regularly work weekends and potentially evenings

What you might have

• Retail experience
• 
  Bar/Hospitality experience
• 
  Personal Licence Holder
  
  
  

What you’ll get

• • 25 holidays + 8 Bank Holiday’s (pro-rata for part time)
  • 
    Employee Assistance Program: Free 24-hour Confidential helpline to support you though any of life’s issues or problems.
  • 
    Ongoing training and development
  • 
    Staff socials
  • 
    Flexible working
  • 
    Pension Scheme
  • 
    The Staff Discount code for online & on-site purchases
  • 
    Company partners’ discounts
  • 
    Free Distillery Tours for employee +1 during weekday
  • 
    Discounted Gin Schools for staff + 1

How to apply

Please send a CV to with the subject ‘Customer experience host’ introducing yourself and describing your favourite way to drink Tarquin’s Gin.