Hotels and Restaurants - Programme Delivery Manager

Whitbread PLC; United Kingdom; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Healthcare: BUPA

Discounts: Premier Inn & Restaurant

Job summary

Whitbread PLC is seeking an experienced Programme Delivery Manager to join the Hotels & Restaurants technology team to own end-to-end delivery of a defined product stream, ensuring alignment to roadmaps and quarterly delivery cycles. You will coordinate projects, product and change activity into a clear, executable delivery plan and report progress to stakeholders.

The role is full-time and permanent, based at Whitbread Court with hybrid work (3 days in office).

Qualifications

• Experience delivering complex transformation, technology and business change projects.
• Strong planning, dependency management, RAID, budget and governance skills.
• Experience in product‑led delivery models and programme governance.
• Strong stakeholder management and clear communication.

Responsibilities

• Own and maintain delivery plans for the full lifecycle programme delivery, ensuring alignment to roadmaps, programme sequencing, and quarterly cycles.
• Lead delivery using agile and hybrid approaches while reporting progress to stakeholders.
• Act as the single point of accountability for delivery performance within the product stream and manage large budgets.
• Coordinate projects, product and change activity into a clear, executable delivery plan.

Skills

Programme delivery

Stakeholder management

Agile / hybrid delivery

Budget management

Communication skills

Job description

Hotels and Restaurants - Programme Delivery Manager

Whitbread Court, Porz Ave, Houghton Regis, Dunstable LU5 5XE, UK

Job Description

Here at Whitbread, we are seeking an experienced Programme Delivery Manager to join our Hotels & Restaurants technology team to own the end to end delivery of a defined product stream, ensuring that the priorities and programmes are delivered against our roadmap.

The Programme Delivery manager will be the point of contact as the delivery owner for the product stream which includes coordinating projects, product, and change activity into a clear, executable delivery plan.

Role: Programme Delivery Manager

Contract Type: Full time, Permanent

Location: Whitbread Court, Dunstable (Hybrid working, 3 days per week in office)

Why You’ll Love It Here

• Healthcare: Family BUPA healthcare
• Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand

As the Programme Delivery Manager, you will own and maintain delivery plans for the full lifecycle Programme delivery, making sure it is aligned to business roadmaps, programme sequencing, and quarterly delivery cycles. Alongside this, you will lead delivery using agile and hybrid approaches whilst reporting internally to relevant stakeholders, the progress of the delivery against target.

You will act as the single point of accountability for delivery performance within the product stream as well as drive day ‑ to ‑ day delivery discipline, ensuring projects meet agreed scope, quality, and release standards. You will also be responsible for managing large scales budgets across different projects.

What you’ll need:

• Proven experience delivering complex transformation, technology and business change projects within large, multi‑stakeholder environments.
• Understanding and experience of critical project delivery disciplines: planning, dependency management, RAID, budget and business case, financial management governance, and reporting.
• Confidence working and managing within product‑led delivery models, alongside programme and portfolio governance.
• Strong stakeholder management and communication skills, with the ability to coordinate, influence, and maintain delivery focus.

Be part of our Technology Team at Whitbread

Through collaboration, passion and hiring the smartest minds, our Technology team builds products and services that are used by 38,000 of us at Whitbread and millions of guests. Everything from an eCommerce website that handles £2 billion in transactions per year, applications that are scalable across our 1,200 hotel and restaurants, devices that enable our teams and guests to have a seamless experience, all whilst keeping data secure. Together we’re building the hotel of the future.

Whitbread Court, Porz Ave, Houghton Regis, Dunstable LU5 5XE, UK