Hotels and Restaurants - Programme Delivery Manager

Whitbread; Houghton Regis; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare: Family BUPA healthcare

10% matched pension

Premier Inn discounts

Restaurant brand discounts

Annual incentive up to 30% bonus

Job summary

Whitbread is seeking an experienced Programme Delivery Manager to own the end-to-end delivery of a defined product stream within the Hotels & Restaurants technology team. You will align delivery plans to roadmaps, coordinate projects and change activity into executable plans, and report progress to stakeholders.

The role demands proven delivery of complex transformation in multi-stakeholder environments, strong budgeting and governance, and ability to lead in a product-led delivery model.

Responsibilities

• Own and maintain delivery plans for the full lifecycle Programme delivery.
• Align delivery with business roadmaps, programme sequencing, and quarterly delivery cycles.
• Lead delivery using agile and hybrid approaches whilst reporting progress to stakeholders.
• Act as the single point of accountability for delivery performance within the product stream.

Job description

Here at Whitbread, we are seeking an experienced Programme Delivery Manager to join our Hotels & Restaurants technology team to own the end to end delivery of a defined product stream, ensuring th...
Here at Whitbread, we are seeking an experienced Programme Delivery Manager to join our Hotels & Restaurants technology team to own the end to end delivery of a defined product stream, ensuring that the priorities and programmes are delivered against our roadmap.
The Programme Delivery manager will be the point of contact as the delivery owner for the product stream which includes coordinating projects, product, and change activity into a clear, executable delivery plan.
Role: Programme Delivery Manager
Contract Type: Full time, Permanent
Location: Whitbread Court, Dunstable (Hybrid working, 3 days per week in office)

Why You’ll Love It Here

• Healthcare: Family BUPA healthcare
• 10% matched pension
• Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand
• Annual Incentive of up to 30% Bonus

Check out all our benefits here: https://www.whitbreadcareers.com/about-us/benefits/

What You’ll Be Doing

As the Programme Delivery Manager, you will own and maintain delivery plans for the full lifecycle Programme delivery, making sure it is aligned to business roadmaps, programme sequencing, and quarterly delivery cycles. Alongside this, you will lead delivery using agile and hybrid approaches whilst reporting internally to relevant stakeholders, the progress of the delivery against target.
You will act as the single point of accountability for delivery performance within the product stream as well as drive day‑to‑day delivery discipline, ensuring projects meet agreed scope, quality, and release standards. You will also be responsible for managing large scales budgets across different projects.

What You’ll Need

• Proven experience delivering complex transformation, technology and business change projects within large, multi‑stakeholder environments.
• Understanding and experience of critical project delivery disciplines: planning, dependency management, RAID, budget and business case, financial management governance, and reporting.
• Experience delivering technology change into operational, customer‑facing environments (e.g. hotels, retail, restaurants, multi‑site estates).
• Confidence working and managing within product‑led delivery models, alongside programme and portfolio governance.
• Strong stakeholder management and communication skills, with the ability to coordinate, influence, and maintain delivery focus.

Be part of our Technology Team at Whitbread

Through collaboration, passion and hiring the smartest minds, our Technology team builds products and services that are used by 38,000 of us at Whitbread and millions of guests. Everything from an eCommerce website that handles £2 billion in transactions per year, applications that are scalable across our 1,200 hotel and restaurants, devices that enable our teams and guests to have a seamless experience, all whilst keeping data secure. Together we’re building the hotel of the future.
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.
Under‑representated groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part‑time and flexible working. Where possible we will support this.Job ref: 207399-4492
Advertised: 01 Sep 2026