Hotel Staff

Dibbinsdale Inn; Wirral; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Flexible shifts

33% discount across all brands

Wagestream

Team socials

Pension

28 days paid holiday

Free shares

Employee helpline

Job summary

Dibbinsdale Inn is seeking a dedicated Night Porter to greet guests, manage late check-ins, and support front-of-house operations. You will help keep breakfast areas tidy and assist with event setups while upholding safety and guest-satisfaction standards.

Role requires independence, attention to detail and strong communication. A DBS check will be completed as part of recruitment; flexible shifts and team camaraderie are highlighted benefits.

Qualifications

• Passion for guest care and hospitality
• Ability to work independently and as part of a small team
• Strong communication and customer-service mindset
• Willingness to perform front-of-house tasks and cleaning duties as required
• DBS check will be completed as part of recruitment process

Responsibilities

• Be the first point of contact for late arrivals and walk-ins
• Provide a warm, friendly welcome to all guests
• Assist with front-of-house tasks and breakfast area setup
• Ensure guest safety and security at all times
• Lead evacuation procedures in an emergency if required
• Answer calls and address guest inquiries and complaints

Skills

Guest care

Lone working

Can-do attitude

Professionalism under pressure

Eye for detail

Team player

Verbal communication

Guest service

Job description

WHAT YOU'LL DO IN THIS ROLE:

• Be the first point of contact when checking in late arrivals and walk-ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• You’ll ensure guest and business safety and security is top priority at all times.
• In the event of a fire, evacuating all guests and team from the business safely and quickly
• Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

Successful applicants will be required to undergo a Disclosure and Barring Service (DBS) check as part of the recruitment process.

WHAT WE LOOK FOR IN OUR NIGHT PORTERS:

• Passionate about guest care
• Comfortable working independently and lone working
• A can-do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

Compensation: Competitive salary