Hotel Staff

Greene King; Midgham; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

33% discount for employees

50% discount at Greene King Inns

Employee assistance program

Wagestream access

Retail discounts

Job summary

A well-known pub company in the United Kingdom is seeking Hotel Staff to create memorable moments for guests. Responsibilities include checking in customers, handling inquiries, and ensuring a clean environment. Ideal candidates will have a strong customer service attitude and be detail-oriented. This position offers competitive pay, numerous discounts, and various development opportunities. Join a fun team and enjoy additional perks like discounts at Greene King Inns.

Qualifications

• Ability to create a memorable customer experience.
• Experiences in customer service roles are advantageous.
• Detail-oriented in tasks and presentations.

Responsibilities

• Provide guests with a warm welcome and efficient check-in.
• Handle customer inquiries and complaints promptly.
• Maintain a clean and safe front of house environment.

Skills

Willingness to learn

Attention to detail

Customer service

Team player

Positive attitude

Job description

• Dept. L4/House: Berkshire Arms (Midgham) - 06115

Company Description

Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.

Job Description

As Hotel Staff, you’ll be key to creating unforgettable moments for customers, whether you’re checking in a guest or recommending the perfect drink to a customer after a long day, you’ll keep the good times flowing. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

Qualifications

As a Hotel Staff, you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

This is a weekend position with potential some weeks day .Usual working hours from 9am-2pm or 9am-4pm