Hotel Staff

Greene King; Huntingdon; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Employee discounts

Free employee assistance program

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

A hospitality company in Huntingdon is seeking Hotel Staff to create memorable experiences for guests. You'll check in customers, address inquiries, and ensure a clean and welcoming environment. The ideal candidate should have a passion for service, attention to detail, and a willingness to learn. Competitive salary and benefits include discounts at hotels and the chance for career growth within the company's brands.

Qualifications

• Provide customers with a heartfelt and memorable experience each time.
• Greet customers and check them into their hotel room.
• Handle phone inquiries and customer complaints effectively.
• Ensure the front of house is safe, legal, and clean.

Responsibilities

• Create unforgettable moments for customers.
• Monitor guest satisfaction and address issues promptly.

Skills

Willingness to learn

Attention to detail

Customer service

Positive attitude

Team player

Job description

Company Description

We’re called Venture Hotels for a reason: We’re pioneers! And we thrive on originality. As Greene King’s ventures arm, we’re here to push boundaries. And we’re driven by a team that sees every day as an opportunity to go beyond the ordinary.The result: hotels with a unique sense of place that locals can feel proud of.

Job Description

As Hotel Staff, you’ll be key to creating unforgettable moments for customers, whether you’re checking in a guest or recommending the perfect drink to a customer after a long day, you’ll keep the good times flowing. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

Qualifications

As a Hotel Staff, you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Job Location