Hotel Staff

Greene King; Warley Salop; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Discounts on brands

Pension contributions

Employee assistance program

Refer a friend bonus

Wagestream

Retail discounts

Job summary

Greene King’s Chef & Brewer pubs are hiring Hotel Staff to welcome guests and ensure memorable experiences in our country-style pubs. You’ll assist with guest check-ins, recommend drinks, and contribute to a friendly, inclusive team atmosphere. A focus on service, attention to detail, and strong English communication is essential.

You’ll join a supportive team, with opportunities for growth across Greene King brands and a benefits program including discounts and wellbeing support.

Qualifications

• Willingness to learn and expand skills.
• Attention to detail to ensure quality service.
• Passion for giving great service and warm welcome.
• Positive can-do attitude and teamwork.
• Sufficient spoken and written English to perform duties and understand allergen controls.

Responsibilities

• Provide customers with a memorable experience at every visit.
• Meet and greet customers and assist with hotel check-in.
• Answer telephone enquiries and handle customer complaints to ensure guest satisfaction.
• Keep front of house safe, legal, and clean and resolve issues quickly.

Skills

Willingness to learn

Eye for detail

Great service

Team player

English communication

Job description

• Dept. L4/House: Himley House (Himley) - 06199

Company Description

Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.

Job Description

As Hotel Staff, you’ll be key to creating unforgettable moments for customers, whether you’re checking in a guest or recommending the perfect drink to a customer after a long day, you’ll keep the good times flowing. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

Qualifications

As a Hotel Staff, you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Job Location