Hotel Staff

Greene King; Lyndhurst; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

33% discount for employees

Free employee assistance program

Enhanced maternity and paternity policies

50% discount at Greene King Inns

Wagestream – access wages before payday

Retail discounts up to 30%

Job summary

Greene King in Lyndhurst is seeking Hotel Staff to create memorable experiences for guests. The role involves checking in guests, handling inquiries, and maintaining a clean and safe environment for customers.

We're looking for individuals who are passionate about providing great service, have an eye for detail, and are eager to learn and grow within our inclusive team. The position offers competitive pay, employee discounts, and opportunities for career progression.

Qualifications

• Ability to provide a memorable experience for customers every visit.
• Capacity to greet and check in guests efficiently.
• Aptitude for handling enquiries and resolving complaints.
• Ensuring a safe and clean environment.

Responsibilities

• Create unforgettable moments for customers.
• Handle guest check-ins and enquiries.
• Ensure the front of house is compliant and safe.

Skills

Willingness to learn

Attention to detail

Customer service passion

Positive attitude

Team player

Job description

Company Description

Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.

Job Description

As Hotel Staff, you'll be key to creating unforgettable moments for customers, whether you're checking in a guest or recommending the perfect drink to a customer after a long day, you'll keep the good times flowing. You'll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

Qualifications

As a Hotel Staff, you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you'll bring...

• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.

Additional Information

We're all about rewarding our team's hard work, that's why...

You'll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more...