Hotel Staff

Greene King; Rugby; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Discount of 33% for you and 15% for loved ones

Free employee assistance program

Enhanced maternity and paternity policies

Menopause Friendly Employer

Discount of 50% at Greene King Inns and hotels

Wagestream - access wages before payday

Retail discounts up to 30% at Superdrug

Job summary

Greene King is seeking Hotel Staff to join their team in Rugby. As part of the Pub & Grill environment, you will be central in providing memorable experiences for customers, from checking guests in to ensuring their comfort throughout their stay.

This role requires attention to detail and a passion for great service, where you will be encouraged to grow and develop your skills within an inclusive team. Competitive salary and generous discounts are included as part of the benefits.

Qualifications

• Provide heartfelt customer experiences each visit.
• Meet and greet customers upon arrival.
• Answer telephone inquiries and deal with complaints.
• Ensure a safe and clean front of house.

Responsibilities

• Check customers into their hotel rooms.
• Keep the front of house clean and legal.
• Support customers throughout their stay.

Skills

Willingness to learn and expand skills

Attention to detail

Passion for customer service

Positive attitude

Job description

• Dept. L4/House: Cocked Hat (Binley Woods) - 06299

Company Description

Join us at Pub & Grill, where we combine the warm welcome of a cosy pub with the style and quality standards of a restaurant. Though our grill may be the star of the show, our kitchens serve up a great range of comforting classics and healthy options too. Whether stopping for a swift drink, a working lunch or a 3-course evening meal – everyone receives a warm Pub & Grill welcome when they visit us.

Job Description

As Hotel Staff, you’ll be key to creating unforgettable moments for customers, whether you’re checking in a guest or recommending the perfect drink to a customer after a long day, you’ll keep the good times flowing. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

Qualifications

As a Hotel Staff, you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

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