Hotel Staff

Chef & Brewer - BRA_101; Kirby Muxloe; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension contribution

Career development

Employee discounts

Mental health support

Flexible shift patterns

Job summary

Chef & Brewer is seeking compassionate Hotel Staff to welcome guests, assist with check-ins, and recommend drinks and services. You’ll be part of a friendly team, learn and grow, and contribute to a warm, home-away-from-home experience for all visitors.

You’ll engage with customers daily, handle enquiries, and ensure the front of house is safe, clean, and compliant, while delivering memorable service with a smile.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Meet and greet customers and check them into their hotel room.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Front of house is safe, legal, and clean at all times.

Responsibilities

• Meet and greet customers and check them into hotel rooms.
• Answer telephone enquiries and resolve customer complaints.
• Maintain a clean, safe, and legal front of house environment.

Skills

Customer service

Hospitality

Teamwork

Attention to detail

English proficiency

Job description

Company Description

Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.

Job Description

As Hotel Staff, you’ll be key to creating unforgettable moments for customers, whether you’re checking in a guest or recommending the perfect drink to a customer after a long day, you’ll keep the good times flowing. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

Qualifications

As a Hotel Staff, you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.