Hotel & Spa Receptionist

Ardencote; Lye Green; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Complimentary Spa Day on work annivers

Complimentary use of leisure and spa设施

Job summary

Ardencote Manor welcomes Hotel & Spa Receptionists to join our Front of House team, delivering five-star service from arrival to departure. You will check guests in, handle spa bookings and provide expert information about our facilities and experiences, while promoting treatments and dining options.

We value friendly, guest-focused individuals with strong communication and multitasking abilities who can work flexible shifts across mornings, evenings, weekends and bank holidays.

Qualifications

• At least 1 year's experience in a customer service role.
• Genuine passion for hospitality and guest service.
• Excellent communication and interpersonal skills.
• Friendly, positive and professional approach.
• Excellent organisational skills with multitasking ability.
• Confident using computers and booking systems.

Responsibilities

• Welcome hotel and spa guests with warmth and professionalism.
• Manage hotel and spa check-ins, check-outs and guest enquiries.
• Handle bedroom, spa treatment, restaurant and activity bookings.
• Provide expert information about facilities, treatments and experiences.
• Promote and upsell spa treatments, products, packages and dining experiences.
• Process payments and maintain accurate guest records.
• Respond to guest requests and resolve concerns professionally.
• Work closely with Spa, Housekeeping and other departments to ensure a seamless guest experience.
• Ensure reception areas are welcoming, organised and well-presented.
• Go above and beyond to create memorable guest experiences.

Skills

Customer service

Hospitality

Communication

Organisational skills

Multitasking

Booking systems

Flexibility

Tools

Booking systems

Job description

Hotel & Spa Receptionist
Ardencote Manor - Hiddenwell | Luxury Wellness Retreat
Full-Time & Part Time Opportunities| Permanent
Estimated Start Date: 29 December 2026

About the Role

We are looking for friendly, enthusiastic and guest-focused Hotel & Spa Receptionists to join our Front of House team and help create exceptional experiences for every guest

As a Hotel & Spa Receptionist, you'll be the welcoming face of our hotel and spa, ensuring every guest receives a warm welcome and a seamless experience from arrival to departure

Whether you're checking in guests, arranging spa treatments or recommending unforgettable experiences, you'll play a key role in delivering our five-star service standards and creating memorable moments

What You'll Be Doing

• Welcoming hotel and spa guests with warmth, professionalism and a genuine smile
• Managing hotel and spa check-ins, check-outs and guest enquiries
• Handling bedroom, spa treatment, restaurant and activity bookings
• Providing expert information about our facilities, treatments and experiences
• Promoting and upselling spa treatments, products, packages and dining experiences
• Processing payments and maintaining accurate guest records
• Responding to guest requests and resolving concerns professionally
• Working closely with Spa, Housekeeping and other departments to ensure a seamless guest experience
• Ensuring reception areas are welcoming, organised and beautifully presented
• Going above and beyond to create memorable guest experiences

What We're Looking For

• At least 1 year's experience in a customer service role
• A genuine passion for hospitality and delivering outstanding guest service
• Excellent communication and interpersonal skills
• A friendly, positive and professional approach
• Excellent organisational skills and the ability to multitask in a busy environment
• Confidence using computers and booking systems
• A proactive attitude with a natural ability to anticipate guest needs
• Flexibility to work shifts, including mornings, evenings, weekends and bank holidays

It Would Be Great If You Also Have:

• Previous hotel, spa or hospitality reception experience
• Experience using hotel or spa booking systems
• Confidence in sales, upselling or recommending products and experiences

Why Join Us?

At Ardencote, we believe exceptional hospitality starts with a warm welcome and the little touches that make every guest feel special

You'll be joining a passionate and supportive team where you'll have the opportunity to develop your skills, grow your career and play an important role in creating unforgettable guest experiences

Additional Information

• Full-Time & Part-Time – working between 15 – 37.5 hours per week
• Working between a 2 - 5 out of 7-day rota, demonstrating flexibility to meet business requirements, including availability to work evenings, weekends, and bank holidays as required
• £12.71 per hour
• Applicants must have the legal right to work in the UK at the time of application and throughout their employment. Please note that we are unable to offer visa sponsorship now or in the future for this position

What We Offer

• Complimentary Spa Day on work anniversaries at any of our company spas
• Complimentary use of leisure and spa facilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities

If you're a people person who loves making others feel welcome and thrives in a busy, guest-focused environment, we'd love to hear from you!