Hotel Security & Rooftop Bar Supervisor

The Imperial Hotel; Camden Town; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

ILH Training Academy

Holiday Purchase Scheme

Uniform dry-cleaning

Season Ticket Loan

Workplace Pension

Hotel discount for staff

50% discount at F&B outlets

Discounted drinks at Blooms Café

Employee Health Plan

Bloomsbury local discounts

Early Pay access

Retail discounts

Nursery care schemes

Job summary

The Imperial in Bloomsbury, London, is seeking a calm, service-led Hotel Security/Door Supervisor to ensure a safe, welcoming guest environment, with a strong focus on our rooftop bar. You will balance visible reassurance with discreet professionalism, supporting guest flow, responsible service and positive experiences at every touchpoint.

Responsibilities include managing rooftop access, responding to incidents, conducting patrols and liaising with duty management.

Qualifications

• SIA Door Supervisor licence is essential.
• First Aid certification is advantageous.
• Fluent English with strong interpersonal and communication skills.

Responsibilities

• Maintain a calm, professional presence in guest-facing areas.
• Manage rooftop bar access, queues and guest flow while respecting capacity.
• Support responsible alcohol service and welfare monitoring, escalating as needed.
• Respond to incidents, guest concerns and welfare situations with empathy.
• Patrols, CCTV monitoring, and security checks following procedures.
• Assist with crowd management during events and busy periods.
• Coordinate with duty management, bar teams and other departments.
• Follow licensing objectives and life-safety procedures at all times.
• Communicate clearly with emergency services when required.
• Complete incident reports and shift handovers accurately.
• Represent security with a service-focused mindset for guest experience.

Skills

SIA Door Supervisor Licence

First Aid certificate

Interpersonal skills

Communication skills

Job description

The Imperial in Bloomsbury, London, is seeking a calm, service-led Hotel Security/Door Supervisor to ensure a safe, welcoming guest environment, with a strong focus on our rooftop bar. You will balance visible reassurance with discreet professionalism, supporting guest flow, responsible service and positive experiences at every touchpoint.

Responsibilities include managing rooftop access, responding to incidents, conducting patrols and liaising with duty management.