Hotel Security Supervisor — Lead Two Officers & Guest Safety

Cairn Group Hotel; Greater London; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Discounted stays across our hotels and

Food, beverage, spa and leisure

Access to retail, entertainment and生活

Leadership and career development

Long service awards

Employee Assistance Programme

Health Care Cash Plan

Wellbeing resources

Opportunities to develop and progress

Job summary

Treehouse Hotel London is seeking a proactive Security Supervisor to lead two Security Officers and ensure a safe, welcoming environment for guests and colleagues. Reporting to the Front of House Manager, you will oversee day-to-day security operations, patrols, CCTV, access control and incident investigations, while supporting fire safety and health and safety compliance.

You will collaborate with hotel departments to protect guests and assets and maintain security records with a professional

Qualifications

• Previous hotel security experience, ideally at supervisor or team-leader level.
• Experience leading colleagues and responding to security incidents.
• Knowledge of CCTV, access control and emergency procedures.
• A valid SIA licence appropriate to the duties undertaken, where required.
• Strong communication, organisation and reporting skills.
• A calm, confident and professional approach, with excellent attention to detail.
• Flexibility to work shifts, including nights, weekends and bank holidays.

Responsibilities

• Lead, supervise and develop two Security Officers.
• Oversee hotel patrols, CCTV monitoring, access control and key management.
• Investigate incidents, maintain accurate reports and escalation concerns appropriately.
• Support fire safety, emergency procedures and health and safety compliance.
• Maintain security records and follow up actions through systems such as Shield Safety.
• Identify risks, challenge poor practice and recommend improvements.
• Work collaboratively with hotel departments to deliver a safe and exceptional guest experience.

Skills

SIA licence

CCTV knowledge

Access control

Security leadership

Communication skills

Attention to detail

Flexibility with shifts

Tools

Shield Safety

Job description

Treehouse Hotel London is seeking a proactive Security Supervisor to lead two Security Officers and ensure a safe, welcoming environment for guests and colleagues. Reporting to the Front of House Manager, you will oversee day-to-day security operations, patrols, CCTV, access control and incident investigations, while supporting fire safety and health and safety compliance.

You will collaborate with hotel departments to protect guests and assets and maintain security records with a professional