Hotel Safety & Security Ambassador

The Cumberland; Greater London; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Staff areas to recharge

Pension and healthcare schemes

Discounts on 1000s of retailers

Refer a Friend – Earn up to £1000

Interest-Free Loans – Season ticket

Be Well Platform – Wellness resources

Job summary

The Cumberland is a renowned London hotel offering guest-centric hospitality in a prime location between Oxford Street and Hyde Park. We seek a Security Team Member to safeguard guests and colleagues, conduct floor walks, and maintain a secure, welcoming environment.

Join a dynamic team, deliver exceptional service, and contribute to our “People Promise” through professional conduct, incident reporting, and a commitment to safety and guest satisfaction.

Qualifications

• Demonstrated passion for service excellence.
• Ability to connect with guests and colleagues.
• Calm, professional approach to incidents and inquiries.

Responsibilities

• Conduct regular floor walks to ensure safety and guest well-being.
• Investigate and document incidents or queries with clear reporting.
• Respond calmly to incidents to safeguard guests and staff.

Skills

Customer service

Relationship building

Composure under pressure

Attention to detail

Team player

Adaptability

Hospitality orientation

Career in hospitality

Job description

The Cumberland is a renowned London hotel offering guest-centric hospitality in a prime location between Oxford Street and Hyde Park. We seek a Security Team Member to safeguard guests and colleagues, conduct floor walks, and maintain a secure, welcoming environment.

Join a dynamic team, deliver exceptional service, and contribute to our “People Promise” through professional conduct, incident reporting, and a commitment to safety and guest satisfaction.