Guest Safety & Security Associate

Thistle; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Staff areas

Pension

Healthcare schemes

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Discounts & Perks

Job summary

Thistle Marble Arch is seeking a Security Team Member to safeguard guests, colleagues and property. This full-time position is paid hourly at £14.35 with a focus on guest safety, incident response and calm professionalism in a fast-paced hospitality environment.

You will conduct floor walks, document incidents, and work closely with the team to maintain a safe and welcoming atmosphere for all guests and staff across central London near Oxford Street and Hyde Park.

Qualifications

• Must have a passion for delivering high levels of service.
• Excellent communication with guests and colleagues.
• Ability to stay calm and professional when addressing incidents.
• Keen eye for safety protocols and documentation.
• Collaborative team player who can adapt in a fast-paced environment.
• Desire to build a hospitality career and develop within the team.
• Previous customer-facing experience is a plus.

Responsibilities

• Conduct regular floor walks to monitor safety.
• Investigate and document incidents or guest queries.
• Respond calmly and professionally to ensure the best guest experience.

Skills

Guest service

Communication

Calm under pressure

Attention to detail

Job description

Thistle Marble Arch is seeking a Security Team Member to safeguard guests, colleagues and property. This full-time position is paid hourly at £14.35 with a focus on guest safety, incident response and calm professionalism in a fast-paced hospitality environment.

You will conduct floor walks, document incidents, and work closely with the team to maintain a safe and welcoming atmosphere for all guests and staff across central London near Oxford Street and Hyde Park.