Hotel Reservations Manager - Maternity Cover

Interstate Europe Hotels & Resorts; Greater London; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Hotel discounts portfolio wide

Annual bonus

Training & leadership development

EAP (employee assistance programme)

28 days holiday

Gym access

Free staff parking

Job summary

Aimbridge Hospitality EMEA is seeking a Hotel Reservations Manager on maternity cover at Holiday Inn and Staybridge Suites London Heathrow. You will oversee the reservations process, manage inventory and rates, and coordinate Meetings & Events with Sales, Operations and F&B to deliver exceptional guest experiences.

You will lead a team of reservation agents, ensure accurate documentation, and use data to drive improvements while upholding brand standards and guest satisfaction.

Qualifications

• Experience in managing hotel reservations systems.
• Ability to coordinate Meetings & Events from inquiry to completion.
• Strong leadership to motivate hotel team and drive process improvements.
• Proven track record in maintaining accurate reservation records and data integrity.

Responsibilities

• Oversee reservations from start to finish ensuring seamless guest experience.
• Manage room inventory, rates, and allocation with reservations agents and team.
• Coordinate Meetings & Events, liaising with Sales, Operations and F&B to maximize opportunities.
• Maintain accurate records and reporting to support revenue and guest satisfaction.

Skills

Leadership

Communication

Analytical thinking

Attention to detail

Industry knowledge

Job description

Hotel Reservations Manager - Maternity Cover

Location: Holiday Inn and Staybridge Suites London Heathrow

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Minimum of 28 days holiday
• Annual Bonus
• Access to hotel gym facilities
• Free staff parking

A day in the life of…

As our Hotel Reservations Manager, you’ll be responsible for overseeing the reservations process from start to finish, ensuring that guests enjoy a seamless booking experience and that all reservations are accurate and up to date.

This includes managing reservation systems, communicating with guests and other hotel departments, and ensuring that all bookings are properly documented. You’ll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other team members.

In addition, you’ll play a key role in coordinating Meetings & Events, overseeing enquiries, proposals, bookings and event arrangements from initial enquiry through to completion. You’ll work closely with the Sales, Operations and Food & Beverage teams to ensure that all event requirements are accurately communicated, opportunities are maximised and events are delivered smoothly.

You’ll also be responsible for maintaining accurate records, managing meeting space availability, and ensuring that both accommodation and Meetings & Events bookings contribute to the hotel's overall revenue and guest satisfaction.

What do we need from you?

• Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.
• Excellent communication skills: You’ll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
• Analytical and problem-solving skills: You’ll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
• Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You’ll be able to identify and resolve any issues that may arise and analyse complex data
• Industry experience: You’ll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’