Hotel Reservations Manager

Aimbridge EMEA; City of Westminster; On-site; GBP 42,000 - 66,000; Full time

Benefits offered by this job

Industry leading training

Staff discounts on rooms

Up to 50% discount on food & beverage

Stream pay progression

Employee assistance programme

Minimum 28 days holiday

Staff meals on duty

Paid breaks

Annual bonus

Gym access

Free staff parking

Job summary

Aimbridge Hospitality EMEA is seeking a Hotel Reservations Manager to oversee the end-to-end reservations process, optimise occupancy and manage room inventory and rates. You will coordinate with Sales, Operations and Food & Beverage to ensure accurate bookings and exceptional guest experiences.

You will lead reservation agents, ensure proper documentation and play a key role in coordinating Meetings & Events from enquiry to completion in a dynamic London-area property.

Qualifications

• Demonstrated leadership in hotel reservations or guest services.
• Excellent verbal and written communication across stakeholders.
• Strong analytical skills to interpret data and trends.
• Keen eye for detail to ensure accurate bookings and records.
• Solid understanding of hotel operations and industry regulations.

Responsibilities

• Oversee the end-to-end reservations process to maximise occupancy and revenue.
• Manage room inventory and rate integrity across channels.
• Coordinate Meetings & Events from enquiry through to execution.
• Collaborate with Sales, Operations and F&B to ensure guest satisfaction and smooth delivery.

Skills

Leadership

Communication

Analytical thinking

Attention to detail

Industry experience

Guest service orientation

Job description

As our Hotel Reservations Manager, you'll be responsible for overseeing the reservations process from start to finish, ensuring that guests enjoy a seamless booking experience and that all reservations are accurate and up to date. This includes managing reservation systems, communicating with guests and other hotel departments, and ensuring that all bookings are properly documented. You'll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other team members. In addition, you'll play a key role in coordinating Meetings & Events, overseeing enquiries, proposals, bookings and event arrangements from initial enquiry through to completion. You'll work closely with the Sales, Operations and Food & Beverage teams to ensure that all event requirements are accurately communicated, opportunities are maximised and events are delivered smoothly. You'll also be responsible for maintaining accurate records, managing meeting space availability, and ensuring that both accommodation and Meetings & Events bookings contribute to the hotel's overall revenue and guest satisfaction.

• Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.
• Excellent communication skills: You'll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
• Analytical and problem-solving skills: You'll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
• Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You'll be able to identify and resolve any issues that may arise and analyse complex data
• Industry experience: You'll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.
• Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

Holiday Inn and Staybridge Suites London Heathrow 276 Bath Road, West Drayton, Middlesex, UB7 0DQ

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Minimum of 28 days holiday
• Staff meals on duty
• Paid breaks
• Annual Bonus
• Access to hotel gym facilities
• Free staff parking