Guest Experience Specialist — Front Office

Holiday Inn Brentwood M25, Jct.28; Brentwood; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

Free meals on duty

Free parking

Wellbeing support

Cycle to work

Legal & money advice

Job summary

LGH Hotels Management is looking for a friendly Front Office Team Member to support Holiday Inn Brentwood M25, Jct.28. You will be the first point of contact, delivering a warm welcome and ensuring a smooth check-in and stay for guests.

You will answer questions, assist with reservations, and coordinate with other hotel departments to create a memorable guest journey. This role offers growth in a supportive team and includes employee benefits.

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and reassuring check-in and check-out experience
• Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
• Handle phone calls and emails, take reservations and accurately manage guest information
• Support administrative tasks such as billing, record-keeping and report generation with care and accuracy
• Work collaboratively with other hotel departments to ensure a seamless, well-coordinated guest journey

Skills

Customer service

Communication

Teamwork

Hospitality mindset

Job description

LGH Hotels Management is looking for a friendly Front Office Team Member to support Holiday Inn Brentwood M25, Jct.28. You will be the first point of contact, delivering a warm welcome and ensuring a smooth check-in and stay for guests.

You will answer questions, assist with reservations, and coordinate with other hotel departments to create a memorable guest journey. This role offers growth in a supportive team and includes employee benefits.