Hotel Receptionist - Gorse Hill Hotel Woking

Gorse Hill Hotel - Surrey; Guildford; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free parking

Free meals on duty

Hospitality Rewards App

Share of tips

Company Pension (contributory)

Generous holiday entitlement

Referral Programme

Complimentary Gym access

Enthusiastic & friendly team

Job summary

Gorse Hill Hotel in Surrey seeks a friendly Hotel Receptionist to welcome guests, check in/out and promote the hotel's facilities. You will handle calls, bookings and enquiries with warm professionalism; Opera experience is a plus, and full training is provided.

Join a welcoming team in a 4-star setting, with shifts and personable guest service at the heart of the role. Competitive benefits and career growth opportunities available.

Qualifications

• Experience in hotel reception and delivering guest-focused service.
• Excellent attention to detail and ability to stay calm under pressure.
• Strong communication and guest-service skills.
• Knowledge of Opera System is advantageous with full training provided.

Responsibilities

• Ensure service to guests is personal and at a 4-star standard.
• Build relationships with guests to encourage repeat visits.
• Communicate effectively with all hotel departments.
• Check in and check out guests, including taking payments and reconciling banking.
• Handle guest comments or complaints and pass to Front of House Manager.
• Promote the hotel facilities and services to guests.
• Know reception procedures and strive for smooth operations.

Skills

Customer service

Reception experience

OPERA system

Attention to detail

Communication

Tools

Opera PMS

Job description

Gorse Hill is an elegant mansion set in the beautiful countryside of Surrey surrounded by woodland and formal gardens, yet only minutes from the centre of Woking. Having undergone significant refurbishment, it now offers a dedicated 10,000sq ft ballroom, conference, meetings, celebrations and wedding venue, 67 bedrooms, serviced offices and guest gym, making this one of the prime venue choices in the Surrey region.

We are looking for a dynamic Hotel Receptionist to join our Team on a Full-Time - 40 hpw Basis

ROLE IS WORKING A VARIETY OF SHIFTS AS FOLLOWS:

07.00am - 3.00pm

3.00pm - 11.00pm

The above shifts are essential to the role & non-negotiable.

Job Description

As Hotel Receptionist you will be responsible for offering a welcoming and seamless check in/check-out experience, manage incoming calls for bookings or general enquiries and promote the hotel’s facilities and services in a positive way optimising every opportunity.

As Hotel Receptionist, you will have a natural, warm, engaging personality, excellent attention to detail and have the ability to remain calm in all situations. Experience in the use of OPERA would be a distinct advantage.

Primary Responsibilities

Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard.

Build relationships with guests, ensuring that they want to return to Gorse Hill Hotel.

Ensure good communication with all departments throughout the hotels.

Check in and check out of hotel guests, inclusive of taking payments and reconciling banking.

Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary.

Be familiar with and promote the hotel facilities.

To have an excellent knowledge of all reception procedures.

Knowledge of the Opera System would be an advantage, although full training will be provided.

Benefits of Working with us

• Free parking.
• Free meals on duty.
• Hospitality Rewards App - offering discounts across retail, groceries, days/nights out, cinema, meals, wellbeing & much more!
• Share of Tips in addition to your salary.
• Company Pension (contributory).
• Generous holiday entitlement.
• Referral Programme.
• Complimentary Access to our Gym.
• Opportunity to join an enthusiastic & friendly team!