Hotel Receptionist / Front Office Team Member

Accor Hotels; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a world-leading hospitality group as a Front Office Team Member at the Mercure London Bridge Hotel! This exciting role is perfect for a passionate individual eager to enhance guest experiences and contribute to a vibrant team atmosphere. You will be the face of the hotel, welcoming guests and ensuring their comfort while working closely with various departments. Enjoy numerous perks, including free hotel stays, discounts, and continuous personal development opportunities. If you thrive in a dynamic environment and are committed to exceptional service, this is your chance to shine in the hospitality industry!

Benefits

Free night stays in UK hotels

50% discount in Accor Restaurants

Discounted hotel rates worldwide

Continuous learning with Accor Academy

Support for personal and professional wellbeing

Opportunities across 5000 hotels globally

Participation in sustainability initiatives

Recognition and rewards

Free gym access

Qualifications

• Fluent in English is essential for welcoming guests.
• Customer service skills to ensure guest satisfaction.

Responsibilities

• Welcome guests warmly and ensure their well-being.
• Collaborate with different hotel departments for guest experience.

Skills

Fluent in English

Customer service skills

Teamwork

Education

High school diploma or equivalent

Job description

Company Description

Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries.

With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play.

By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.

Job Description

Located in the Heart of London, Mercure London Bridge Hotel is looking for you to bring your sparkling personality to the position of Front Office Team Member / Receptionist.

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality

As our next Receptionist, you…

You are the ‘face of Mercure London Bridge’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Make the link with the different departments of the hotel to ensure a wonderful guest experience.

Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.

A little more information:

To help you navigate your role and support your success, you will be trained in all front of house related functions and the safety of the property and people.

To ensure you can best welcome and care for our guests, you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role, we will arrange a one-night stay for you to experience this first hand.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

One more thing…

By working at the Mercure London Bridge you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.

Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Ready to discover more? Get in touch with us. We would love to hear from you.

Additional Information

Of course you also want to know what it's like to work at Mercure London Bridge?

First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good.

We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities through training and development, free gym, rewards, and recognition.