Hotel Receptionist

Marriott Bristol Royal; West of England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

World class training

Global hotel discounts

Free gym membership

Competitive pay + gratuities

Free parking

Meal on duty

Staff discounts

Job summary

Bristol Marriott Royal Hotel is seeking a Hotel Receptionist to join the front office team in Bristol. You will help provide a warm, welcoming atmosphere and support guests throughout their stay at a 4-star luxury property.

Key duties include check-in/check-out, answering queries, guiding guests on local attractions, and resolving guest concerns with professionalism. Experience in hospitality is preferred, and flexibility to work all shifts is required.

Qualifications

• Enthusiasm, adaptability and well-presented appearance.
• Excellent customer service skills and ability to handle guest inquiries.
• Willingness to work across all shift patterns; hospitality experience preferred.

Responsibilities

• Greet and assist guests at check-in/check-out.
• Answer calls and direct inquiries to appropriate teams.
• Provide information on local points of interest and services.
• Ensure guest complaints are handled professionally and resolved promptly.
• Follow Marriott Brand Standards in all guest interactions.

Skills

Customer service

Communication

Adaptability

Hospitality experience

Job description

The Bristol Marriott Royal Hotel has been providing a 4 star luxury experience in the heart of Bristol for over 150 years, and has an international reputation for excellence. Marriott’s award winning in house development program recognizes, nurtures and promotes talent. Benefit from industry leading training, whilst also having the opportunity to transfer internationally within the largest hotel network in the world.

We have an exciting opportunity in our front office team as a Hotel Receptionist. You will be part of the Marriott family offering outstanding service to our guests and associates.

Main Duties:

• Promoting a welcoming environment
• Checking guests in and out and assisting with any queries during their stay.
• Answering the telephone and directing accordingly
• Assisting with guest queries regarding places of interest, such as shopping, entertainment, theatres, restaurants etc.
• Ensuring all guest complaints are followed up and dealt with professionally and efficiently.
• Follow Brand Standards in all aspects of the job role

What do you need to apply?

We look for enthusiasm, ability to adapt, well presented, excellent customer service skills and flexibility to work all shift patterns. You do not have to have any specific qualifications in order to apply, but experience within hospitality is preferred.

Benefits include:

• World class training programs and opportunity to grow and develop
• Global Hotel discount scheme across all Marriott brands
• Complimentary Hotel gym/leisure membership
• Competitive pay for every hour worked & potential gratuities
• Free Parking
• Meal on Duty
• Discounts and much more…

Marriott is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Hotel Receptionist Bristol, United Kingdom