Admissions & Car Parks Host

Merlin; Warwick; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

40% discount LEGO products online

Merlin Magic Pass: 20 free tickets

25% discount Merlin shops/restaurants

Staff discount Merlin Annual Passes

Pro rata holiday allowance based on 28

Private pension scheme

Life assurance

Employee assistance programme

Perks at Work discounts

Free staff parking

Training & development

Job summary

Merlin at Warwick Castle Resort is seeking an Admissions & Car Parks Assistant for a seasonal, fixed-term role until January 2027. You will be the first point of contact for guests, handling admissions, ticket queries, scanning tickets, and directing traffic to ensure a smooth flow throughout the site.

The role includes cash handling, queue management, and delivering excellent guest experiences in all weather.

Qualifications

• Strong customer service skills and ability to assist guests in person.
• Good communication and interpersonal skills for diverse guests.
• Comfortable working outdoors and standing for long periods.

Responsibilities

• Provide excellent customer service at admissions, ticketing, and guest inquiries.
• Operate tills and process transactions accurately.
• Scan tickets and manage admissions; direct vehicles and pedestrians as needed.
• Direct traffic and monitor car park operations to ensure safety and flow.
• Adhere to health and safety procedures at all times.

Skills

Customer service

Communication

Face-to-face service

Team player

Outdoor work

Job description

What you'll bring to the team

Admissions & Car Parks Assistant

Location: Warwick Castle Resort Warwick, Warwickshire CV34 4QU

Contract type: Seasonal, Fixed Term until January 2027

Join our team as an Admissions & Car Parks Assistant, where you'll be the first point of contact for guests and play a key role in delivering an outstanding visitor experience. This customer-facing role combines admissions, ticketing, guest services, traffic management, and car park operations within a busy visitor attraction environment.

As part of our Admissions and Car Parks team, you'll provide exceptional customer service, assist guests with entry and ticket queries, scan tickets, manage queue lines, direct traffic, and ensure the safe and efficient flow of vehicles throughout the site. You'll help create a welcoming, safe, and memorable experience for every guest from arrival through to departure.

Key responsibilities include providing excellent customer service, operating tills and processing transactions, managing admissions and ticket scanning, directing vehicles and parking coaches and cars, maintaining queue management systems, supporting guest enquiries, and ensuring all health and safety procedures are followed.

Minimum 5 contracted hours per week, with shifts usually starting from 9:30am. During our busy Halloween and Christmas events, shifts may start between 2:30pm and 5:30pm. Flexibility is essential, particularly during peak periods, with opportunities to work up to 6 shifts over Halloween and a minimum of 4 shifts per week during Christmas. We're looking for enthusiastic individuals with strong communication skills, a positive attitude, and a passion for delivering excellent guest experiences. Candidates must be aged 16 or over, and previous customer service experience is desirable. Previous experience in retail, hospitality, leisure, tourism, visitor attractions, admissions, ticketing, or car park operations would be beneficial but is not essential.

Qualifications & Experience

• Confident and comfortable to speak to guests in person and answer queries on the spot.
• Happy to be working outside and on your feet whatever the weather!
• Previous Customer Service experience is desirable.

Benefits

Alongside working with a great team, we also offer:

• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent.
• Private pension scheme.
• Life assurance scheme.
• Employee assistance programme.
• Access to Perks at Work which 30,000+ national & local employee discounts.
• Free staff parking.
• Ongoing training & development.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

We reserve the right to remove this vacancy advert early, should sufficient applications be acquired.

Pay Range

GBP £12.81/Hr.