Hotel Receptionist

TN United Kingdom; Newmarket; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a luxury hotel as a full-time Receptionist, where your passion for customer service will shine. You'll be part of a dedicated Front Office team, responsible for creating memorable experiences for guests. With a focus on teamwork and excellence, this role offers a chance to thrive in a supportive environment. Enjoy perks like free meals, extra leave on your birthday, and discounted health club memberships. If you're enthusiastic and motivated, this is the perfect opportunity to make a difference in a charming hotel setting.

Benefits

Employee Assistance Programme

Free meals whilst on duty

Extra day of leave on your birthday

Complimentary membership of The Health & Fitness Club

Discounted membership for partner

50% food discount in restaurant

20% discount on spa treatments

Discounted accommodation rates

Discounted hotel stays across Pride of Britain

Qualifications

• Experience in hotel or hospitality reception.
• Strong organisational and communication skills.

Responsibilities

• Assist with day-to-day running of the reception desk.
• Handle enquiries and ensure exceptional guest service.

Skills

Customer Service

Communication Skills

Organisational Skills

Teamwork

Problem Solving

Job description

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Bedford Lodge Hotel & Spa is a
luxury, four AA red star guest destination nestled in Newmarket, Suffolk.
Surrounded by three acres of beautiful grounds, Bedford Lodge Hotel & Spa
retains the charm and character of a Georgian country house, yet offers the
very best in modern comfort, cuisine, hospitality and luxury.

The Team

Our continuing success is based on the team we have
working here. We look not only for skills, but also passion and enthusiasm and
the ability to deliver outstanding service & hospitality. We are a
privately owned, independent 4 Red Star Hotel and Spa. The successful candidate
will be joining our Front Office team at Bedford Lodge Hotel & Spa. We
strive to create a great workplace for our staff which includes many staff
benefits.

The Position

We are looking for a full-time Receptionist to be
an integral part of our reception team.
Reporting to the Front Office Manager, you will be responsible for
assisting with the day-to-day running of the reception desk, handling
enquiries, problem solving and ensuring an exceptional service and experience
for guests.

You will be available to work 5 shifts out of 7, on
a rota basis including weekends.

About You

Ideally you will have reception experience within a
hotel or hospitality environment.

You’ll be passionate about creating the very best
guest experience – customer service will always be at the forefront of your
mind. You’ll bring enthusiasm, experience, organisational skills and a strong team-working
spirit. You’ll have excellent communication skills, a professional attitude and
be proactive and self-motivated.

Why Join our Team

A privately owned, independent hotel we have the
opportunity to focus on what we do best – creating memorable moments for our
guests and taking care of our staff as one big team.

We are all exceptionally proud to work here and of the work that we do. Would
you like to join a great team and feel the same?

What We Offer

• Employee Assistance Programme
  (Hospitality Action)
• 
  Free meals whilst on duty
• 
  An extra day of leave on your birthday
• 
  Complimentary membership of The Health & Fitness Club
• 
  Discounted membership of The Health & Fitness Club for your partner
• 
  50% food discount within our 2 AA Rosette Squires Restaurant & Roxana Bar
• 
  20% discount on treatments and spa days at The Spa at Bedford Lodge Hotel
• 
  Discounted accommodation rates
• 
  Discounted hotel stays across the Pride of Britain hotel group