Hotel Receptionist

InterContinental Hotels Group; Manchester; On-site; GBP 27,000; Full time

Job summary

Kimpton Clocktower Hotel is seeking a Receptionist to create heartfelt connections with guests while delivering exceptional service. Offering a full-time contract and competitive salary, this role is ideal for individuals passionate about hospitality, effective communication, and guest satisfaction. Benefits include training opportunities, a financial wellbeing app, and generous holiday allowance.

Benefits

Global opportunities within IHG Hotels & Resorts

Extensive training and career progression

Wagestream financial wellbeing app

Taxi subsidy for late shifts

Meals provided while on duty

28 days holiday, increasing to 33 days

Company sick pay and life insurance

Discounts for hotels and restaurants

Discounts from over 15,000 stores

Generous ‘Refer a Friend’ programme

Qualifications

• Minimum of 1 year’s experience in Receptionist, Guest Relations, or Concierge.
• Experience with handling guest queries and complaints.
• Willingness to learn new things and work as part of a team.

Responsibilities

• Deliver superior guest experiences through check-ins and assisting with luggage.
• Handle guest queries and resolve complaints effectively.

Skills

Guest Focus

Communication

Problem Solving

Tools

Opera PMS

Job description

Hotel: Clocktower Hotel (MANOS), Oxford Street, M60 7HA

A fantastic opportunity for a Receptionistto join us at Kimpton Clocktower on a Full-Time contract!

You will earn £12.85 per hour, equal to £26,708.00 salary.

At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it’s why you’ll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests!!

Kimpton Clocktower is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it Stay Human. What more could you ask? It’s not just the humans who feel this, we extend this to all our furry friends, because our heartfelt connection does not end with humans!

Working at Kimpton is not just about working and it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.

Our passion is YOU…come as you are!

Here, you will have space to:

• Be yourself- bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count– you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

As a receptionist you will play a vital part in delivering a superior guest experience, from Checking Guests in to assisting with guest luggage- every day is different!

To succeed as a Receptionist, you will need:

• To be passionate about delivering great service and be guest focused
• Minimum of 1 years’ experience in Receptionist, Guest Relations, Concierge
• Experience with handling guests queries and complaints
• Experience using Opera PMS is a huge advantage
• To be willing to learn new things and work as part of a wide hotel team

Our Receptionists enjoy a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities!
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Taxi subsidy for shifts starting/ending between 23:00-06:00.
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every colleague company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as a Receptionist!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Who we are

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.