Switchboard Operator

Hilton Worldwide, Inc.; Manchester; On-site; Full time

Job summary

Hilton, recognized as the world's best workplace, is seeking a Switchboard Operator for their Manchester location. This role focuses on ensuring positive guest experiences through effective communication and efficient handling of guest requests. Join a dynamic team with ample opportunities for personal growth and development.

Benefits

Free meals when on duty

Complimentary access to wellness facilities

Personal Development programmes

Team Member Travel Program

28 days of holiday including bank holidays

Qualifications

• Experience in a customer-focused industry is advantageous.
• Ability to work independently and in a team.

Responsibilities

• Achieve positive outcomes from guest queries promptly.
• Handle emergency calls and relay information accurately.
• Demonstrate high customer service at all times.

Skills

Positive attitude

Good communication skills

IT proficiency

Job description

Job Description - Switchboard Operator (HOT0BNX7)

Job Description

Switchboard Operator (

Job Number:

HOT0BNX7 )

Work Locations

Work Locations

: Hilton Manchester Deansgate 303 Deansgate Manchester M3 4LQ

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

• Hourly Rate of£12.27
• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Complimentary access to wellness facilities, featuring a pool, gym, sauna and steam room
• Team events and initiatives such as cinema visits or staff parties, team treats and wellness days
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Peoples pension with employers contribution
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Guest Experience Day after successfully passing probation

What will I be doing?

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both Guests and management
• Ensure all wake up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend appropriate training courses, when required
• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

• Positive attitude and good communication skills, especially on the telephone
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a customer-focused industry

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

: Guest Services, Operations, and Front Office