Hotel Receptionist

Pullman Hotels & Resorts; London; On-site; GBP 31,000; Full time

Job summary

Join a vibrant central London hotel as a Full-Time Hotel Receptionist. You will provide exceptional guest service, handle check-ins and check-outs, and be part of a fantastic team. Enjoy benefits like complimentary breaks, pension scheme, and free meals on duty.

Benefits

Complimentary Bonus Breaks

Pension Scheme

Employee Discounts

Free Meals on Duty

Gym Access

Up to 33 Days Annual Leave

Qualifications

• Previous receptionist or customer service experience required.
• Knowledge of London’s activities, restaurants, and local attractions.

Responsibilities

• Provide a seamless check-in/check-out experience.
• Respond promptly to guest queries and ensure their satisfaction.
• Coordinate with the Duty Manager to provide excellent guest service.

Skills

Communication

Customer Service

Job description

Company Description

"Why work for Pullman London St Pancras?

We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.

By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Full-Time Hotel Receptionist | £30,338 per annum + Benefits

We’re looking for a FUN, PASSIONATE, and WELCOMING Hotel Receptionist to join our FANTASTIC TEAM at a vibrant central London hotel!

Salary: £30,338 per annum (£14.96 per hour)

Shifts: Full flexibility required – weekdays and weekends, including mornings, days and evenings

Location: Pullman London St Pancras

What You’ll Do

• Provide a seamless check-in/check-out experience
• Respond promptly to guest queries and ensure their satisfaction
• Offer recommendations on local activities, dining and entertainment
• Identify priority guests, VIPs and ensure their rooms are checked prior to arrival and placed with relevant VIP amenities
• Coordinate with the Duty Manager to provide excellent guest service
• Handle guest messages, mail, and room moves as needed
  
  

Qualifications

What we’re looking for:

• A welcoming, professional attitude with strong communication skills
• A knowledge of London’s activities, restaurants, and local attractions
• Previous receptionist or customer service experience
• Eligibility to work in the UK
  
  

Additional Information

Perks

Two Complimentary Bonus Breaks per year in Accor Hotels across the UK

Pension Scheme and employee discounts worldwide

Free meals on duty & gym access

Up to 33 days annual leave

Salary: £30,338 per annum (£14.96 per hour)

Please Note - The successful candidate must already have eligibility to work in the UK

Apply now and be part of our dynamic team!