Senior Pureplay Customer Manager

Jaap Blauwendraat pianoservice; London; On-site; GBP 50,000 - 85,000; Full time

Job summary

A forward-thinking company seeks a Digital Commerce leader to drive online sales and manage key relationships with major retailers. This role involves negotiating business plans, understanding customer needs, and collaborating with cross-functional teams to ensure exceptional performance. The ideal candidate will have a strong background in online trading and a passion for driving results. Join a dynamic team that values innovation, diversity, and personal development, and be part of shaping the future of digital commerce in the food and beverage industry.

Benefits

Paid Holidays

Pension Plan

Private Medical Healthcare

Flexible Benefits

Annual Bonus

35 Days Holiday

Monthly Case of Ciders and Beers

Development Opportunities

Qualifications

• Experience in online trading and digital commerce.
• Strong negotiation skills and ability to drive change.

Responsibilities

• Manage customer relationships with major online retailers.
• Lead negotiations to achieve sales targets and revenue growth.

Skills

Online Trading

Negotiation

Merchandising

Content Management

Commercial Understanding

Job description

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From £50,000 to £85,000 per annum + paid holidays + pension

From £50,000 to £85,000 per annum + paid holidays + pension

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Senior Pureplay Customer Manager

Function: Off Trade

Salary: £65,000 - £70,000plus 15% benefits allowance (can be taken as cash), and further benefits listed below

Contract: Permanent

Location: London

Application closing date: 2nd May 2025. Please note where we receive high volumes of applications we may choose to close the vacancy early so don't delay applying!

The Digital Commerce team drives sales through our online customers including; Bricks & Clicks, Pureplay, QCom & B2B, planning, negotiating and delivering commercial and onsite demand plans to grow share within our category.

About the role

Reporting into the Head of Digital Commerce the Digital Commerce Pureplay Lead will own the customer relationship with Amazon (Core, Fresh), Ocado (inc. Zoom) and the internal relationship with Beerwulf and will be responsible for the performance of the sub-channel. The role will have 1-2 direct reports.

You’ll lead Joint business plan negotiations leveraging pricing, price pack architecture, promotions, mix, and terms to deliver target share, revenue, profit and volume for Heineken UK.

Some of the role’s responsibilities include:

• Being the main point of contact for Amazon (Core & Fresh), Ocado (inc. Zoom), and Beerwulf (internal), with full account management responsibilities.
• To create and champion customer understanding within Heineken UK to ensure customer processes to drive results are in place.
• Work closely with cross functional partners in; finance, supply, marketing, RMG, category to ensure joined up demand and activation plans.
• Identify new customers and routes to market to ensure we are focusing on new high demand growth customers.
• Understanding commercial levers to create trade agreements that deliver on targets over the long term.
• Utilising Heineken UK wide commercial processes to ensure exceptional execution of plans with customers.

About the person we’re looking for

We’re looking for a Digital Commerce leader with experience in online trading, merchandising, content, negotiations, and activation, with commercial understanding to bring together the end-to-end digital plan to deliver performance.

Other things you may have:

• Experience and or appreciation of Pureplay customers.
• A strong communicator who can drive change and advocate within the Heineken UK business to enable online performance within the channel.

As part of the team, along with your salary you’ll also receive;

• An annual bonus
• 15% of base salary flexible benefits (can be taken as cash)
• Company funded Private Medical Healthcare
• Double matched pension (up to 10%)
• 35 days holiday
• A monthly case of our delicious ciders and beers!
• Comprehensive Opportunities to develop.

You’ll also get the opportunity to get involved with one of our colleague networks where groups of colleagues from all over the business work together to ensure we’re always working towards being a diverse and inclusive company.

The application

If you like what you’ve read and want to explore this opportunity further, please apply before the closing date listed at the top of the advert.

Please note, we may close vacancies early where we receive significant numbers of applications, so don’t delay!

If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us as .

In all likelihood the ideal candidate for this role won’t meet every single requirement in this advert, in fact we all need the opportunity to grow and develop in role. We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. The team at HEINEKEN would encourage you to submit an application if the advert has peaked your interest rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly what we’re looking for!

Who We Are:

We’ve 150 years of brewing history and are proud of this legacy. Yet we’re sure our best days are ahead of us. Every one of our colleagues has a role to play as we dream big, set bold ambitions and push the boundaries. We support colleagues on this journey with development opportunities and unique experiences to help them reach their full potential.

Apply today to discover Your Future, Untapped.

In Short

• Industry Food and Beverage Services
• Founded 1864
• Location United Kingdom
• Company size 5000+

HEINEKEN - the world's most international brewer. It is the leading developer and marketer of premium beer and cider brands. Led by the Heineken brand, the Group has a portfolio of more than 300 international, regional, local and speciality beers and ciders. We are committed to innovation, long-term brand investment, disciplined sales execution and focused cost management.

We employ over 80,000 employees and operate breweries, malteries, cider plants and other production facilities in more than 70 countries.

Life at HEINEKEN UK

We’re home to some of the world’s best-loved ciders and beers, and a leading player in the international drinks industry.

We’re building a future that embraces innovation, sustainability, diversity and, of course, the opportunity for our 2,400 colleagues to make the most of their careers. We’re a business which will bring out the best in you.

If you’re as excited about our future as we are, then we’d love to hear how you can help us shape it.

We brew the Joy of True Togetherness

Our passion for consumers and customers and enjoyment of life go hand in hand with the care for the world in which we work and the people we work with.

We value and embrace inclusion and diversity, promote responsible consumption, make a real difference to the communities we’re part of and strive to be our industry’s most sustainable brewer. Put simply: we're more than meets the pint

These jobs were popular with other job seekers

From £50,000 to £85,000 per annum + paid holidays + pension