Senior Pureplay Customer Manager

Pianoservice; London; On-site; GBP 65,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Pureplay Customer Manager to lead digital commerce initiatives. This dynamic role involves managing key online accounts like Amazon and Ocado, driving joint business plans, and collaborating with various teams to enhance online performance. The ideal candidate will have a strong background in online trading and account management, with the ability to leverage commercial insights to achieve growth. Join a company with a rich brewing history that values professional development and fosters a culture of diversity and inclusion.

Benefits

Annual Bonus

15% Flexible Benefits

Private Medical Healthcare

Double Matched Pension

35 Days Holiday

Monthly Case of Ciders and Beers

Professional Development Opportunities

Qualifications

• Experience in online trading and digital commerce.
• Strong negotiation and account management skills.

Responsibilities

• Lead customer relationship management with major online retailers.
• Drive joint business plan negotiations to achieve revenue targets.
• Collaborate with cross-functional teams to execute demand plans.

Skills

Online Trading

Negotiation Skills

Commercial Understanding

Account Management

Cross-Functional Collaboration

Job description

Join to apply for the Senior Pureplay Customer Manager role at Jaap Blauwendraat pianoservice

3 days ago Be among the first 25 applicants

Join to apply for the Senior Pureplay Customer Manager role at Jaap Blauwendraat pianoservice

Function: Off Trade

Salary: £65,000 - £70,000 plus 15% benefits allowance (can be taken as cash), and further benefits listed below

Contract: Permanent

Location: London

Application closing date: 2nd May 2025. Please note where we receive high volumes of applications we may choose to close the vacancy early so don't delay applying!

The Digital Commerce team drives sales through our online customers including; Bricks & Clicks, Pureplay, QCom & B2B, planning, negotiating and delivering commercial and onsite demand plans to grow share within our category.

About The Role

Reporting into the Head of Digital Commerce, the Digital Commerce Pureplay Lead will own the customer relationship with Amazon (Core, Fresh), Ocado (including Zoom), and the internal relationship with Beerwulf. The role will have 1-2 direct reports.

You will lead joint business plan negotiations leveraging pricing, price pack architecture, promotions, mix, and terms to deliver target share, revenue, profit, and volume for Heineken UK.

Some Of The Roles Responsibilities Include

• Being the main point of contact for Amazon (Core & Fresh), Ocado (including Zoom), and Beerwulf (internal), with full account management responsibilities.
• Creating and championing customer understanding within Heineken UK to ensure customer processes to drive results are in place.
• Working closely with cross-functional partners in finance, supply, marketing, RMG, and category to ensure joined-up demand and activation plans.
• Identifying new customers and routes to market to focus on high demand growth customers.
• Understanding commercial levers to create trade agreements that deliver on targets over the long term.
• Utilising Heineken UK-wide commercial processes to ensure exceptional execution of plans with customers.

About The Person We're Looking For

We're seeking a Digital Commerce leader with experience in online trading, merchandising, content, negotiations, and activation, with a strong commercial understanding to bring together the end-to-end digital plan to deliver performance.

Other Things You May Have

• Experience and/or appreciation of Pureplay customers.
• A strong communicator who can drive change and advocate within the Heineken UK business to enable online performance within the channel.

Our Benefits

• An annual bonus
• 15% of base salary flexible benefits (can be taken as cash)
• Company funded Private Medical Healthcare
• Double matched pension (up to 10%)
• 35 days holiday
• A monthly case of our delicious ciders and beers!
• Opportunities to develop professionally

You will also have the opportunity to engage with our colleague networks, fostering diversity and inclusion within the company.

The application

If you are interested, please apply before the closing date listed at the top of the advert. We may close vacancies early if we receive high volumes of applications, so don't delay!

If you need adjustments or support during your application process, please contact us. We encourage applicants who may not meet every requirement to apply, as growth and development are part of our culture.

Who We Are

With 150 years of brewing history, we are proud of our legacy and excited for the future. We support our colleagues with development opportunities and unique experiences to help them reach their potential.

Apply today to discover Your Future, Untapped.