Hotel Receptionist

Threadneedles Hotel; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Un hôtel de luxe situé à Londres recherche un réceptionniste accueillant et professionnel. En tant que premier point de contact pour nos invités, vous serez responsable du check-in et du check-out, tout en offrant un service de qualité. Rejoignez une équipe dynamique et profitez d'avantages tels que des primes de service et des opportunités de développement professionnel.

Benefits

Partage de la charge de service

Primes d'incitation

Prime de recommandation

Allocation de vacances

Programmes de reconnaissance

Développement de carrière

Apprentissage et développement

Bien-être financier

Santé et bien-être

Avantages liés à la santé

Plan de pension

Passes pour le spa Thermae

Qualifications

• Expérience antérieure en hôtellerie souhaitée.
• Compétences communicationnelles exceptionnelles et sens de l'organisation.
• Capacité à interagir avec les invités de manière chaleureuse et professionnelle.

Responsibilities

• Gérer le check-in et check-out des invités.
• Répondre aux questions des invités par téléphone et en personne.
• Collaborer avec l'équipe de la réception.

Skills

Communication

Organization

Interpersonal Skills

Tools

Opera

Job description

The Role of a Hotel Receptionist

Our receptionists are attentive, welcoming, and often the first point of contact for guests visiting our luxury hotel.

The Hotel Receptionist is responsible for guest check-in and check-out, and responds to a variety of queries both face-to-face and on the telephone in an efficient, friendly, and professional manner.

Our guests are your priority. You should be approachable, an excellent communicator, and possess strong organizational skills. You will enjoy engaging with our guests and being part of the front office team.

Successful candidates will benefit from previous hotel experience using Opera.

The Academy Hotel, located in the heart of Bloomsbury, is a luxurious 50-bedroom boutique hotel that combines five Georgian townhouses into one charming property. As a proud member of the Small Luxury Hotels of the World collection, The Academy Hotel offers a blend of timeless glamour and modern comfort.

Our Culture

At The Academy Hotel, we foster a welcoming and inclusive environment where every team member is valued. We focus on excellence, teamwork, and continuous improvement.

Benefits

• Service Charge: Share of the service charge to boost your earnings.
• Incentive Payments: Additional payments for exceptional service.
• Referral Bonus: Earn £500 for recommending new team members.
• Holiday Allowance: Starting at 5.6 weeks, increasing with service.
• Recognition Programs: Celebrating positive contributions.
• Career Development: Growth through apprenticeship programs and progression plans.
• Learning and Development: Access to online courses and training.
• Financial Wellbeing: Discounts from over 1,200 retailers.
• Health and Wellbeing: Health platform and Employee Assistance Program.
• Healthcare: Cash plan benefits, including 24-hour GP access.
• Future Planning: Pension scheme.
• YTL Perks: Complimentary passes to Thermae Bath Spa.

About YTL Hotels

YTL Hotels offers luxury hotels, resorts, and bespoke properties worldwide, committed to creating unique experiences for guests.

Our Philosophy

Our promise of "Treasured Places, Treasured Moments" underscores our dedication to meaningful and enriching guest journeys.

Join us and be part of a team that values your growth, wellbeing, and contributions. Apply today!

Only those eligible to work in the UK will be considered for this position.