Clinic Receptionist (will suit nutritionists and other healthcare admin professionals including[...]

Harpal Clinic; Greater London; On-site; GBP 28,000 - 33,000; Full time

Job summary

A busy specialist medical clinic in Greater London seeks a Clinic Receptionist ready to be the first point of contact for patients. The ideal candidate is a dynamic team player with proven customer service skills, an understanding of medical terminology, and excellent communication abilities. Responsibilities include managing appointments, client care, and administrative duties vital to ensuring an efficient clinic environment. This full-time role offers a competitive salary and opportunities for professional growth.

Benefits

Staff rates on treatments and products

Friends and Family discount

Opportunity for role progression

Qualifications

• At least 2 years experience in a similar role in a private setting.
• Excellent English - written and spoken.
• Knowledge of medical terminologies is desirable.

Responsibilities

• Managing multiple diaries and ensuring smooth running of appointments.
• Handling incoming inquiries and triaging to the correct team member.
• Processing payments and managing cash handling.

Skills

Customer Service

Interpersonal Skills

Empathy

Time Management

Confidentiality

Computer Literacy

Job description

Clinic Receptionist (will suit nutritionists and other healthcare admin professionals including medical secretaries)

Clinic Receptionist (will suit nutritionists and other healthcare admin professionals including medical secretaries)

Direct message the job poster from Harpal Clinic

We are a busy, expanding specialist medical clinic located close to St Paul’s Cathedral in the City of London. We are looking for an experienced Front of House person to join our growing team and be the first point of contact for clients. We are looking for someone who has enthusiasm for the role, plenty of positive energy, a team player who wants to work in a busy clinic promoting a welcoming and calm environment. The successful candidate will work within a successful and personal organisation with a good culture that values our team members. The ideal candidate will have At least 2 years experience in a similar or parallel role (within private setting, not NHS)Knowledge of medical terminologies or a keen interest to learn quickly is desirable.Excellent English - written and spoken - to be assessed at the interview stageProven track record of delivering 5-star customer serviceA polite, professional and upbeat mannerStrong client-facing and interpersonal skillsExperience in cash handling, banking and good bookkeeping skillsThe ability to work well within a team to provide the best service possible to all clientsExcellent time management skills and ability to prioritise tasks based on the needs of the businessHigh level of confidentialityEmpathy for patients and clientsAbility to work with others effectivelyA high level of computer literacy (we are Mac users)Can do attitude and a willingness to jump in to help others where necessary The successful candidate will be client facing at all times, and therefore client care is an essential quality. The successful candidate will have the following daily responsibilities: Managing multiple diaries and ensuring the smooth running of all appointmentsManaging the clinic phone lines - dealing with all incoming enquiries and triaging to the correct member of the teamMaking, rescheduling, confirming and cancelling appointmentsProcessing payments, issuing refunds, cash handlingKeep the reception area running smoothlyMaintaining the standards of the clinic client areasDealing with client complaints and feedbackProvide an excellent customer experienceEnd of day bankingInbox and prescription coordination, including medication orders and follow-up tasks.Organise and understand lab testsWillingness to learn new skills and medical terminologiesAn interest in functional medicine, nutrition and hormones is desirable Benefits include: Staff rates on treatments and productsFriends and Family discountOpportunity to progress within the role for those who are interestedJob Types: Monday-Friday (40 hpw), Permanent This role requires a current DBS check and falls within the requirements of Vaccination as Condition of Deployment (VCOD), and you will be asked for proof of both items before an offer is made. Salary: From £28,500.00 per year depending on experience Clinic Working hours: 9am - 6.15pm

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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