Hotel Receptionist - White City House, West London

Soho House & Co.; London; On-site; GBP 24,000 - 36,000; Full time

Job summary

A leading hotel in West London is looking for an experienced Hotel Receptionist to join their team. You will be the first point of contact for guests, ensuring a smooth operation and delivering exceptional service. The role involves multitasking in a fast-paced environment and requires a genuine passion for hospitality and customer service.

Benefits

Team meal whilst on shift prepared by our chefs

50% Team discount on Food & Drink

Health Cash Plan

Birthday Day Off

Continuous training opportunities

Qualifications

• 1-2 years’ experience in a busy hotel reception desk.
• Punctual, reliable and trustworthy.
• Ability to work in a fast-paced environment.

Responsibilities

• Deliver memorable guest experience as face of the hotel.
• Check guests in and out efficiently.
• Resolve guest issues and complaints professionally.

Skills

Team player

Communication

Reliability

Multitasking

Passion for food and beverage

Job description

Hotel Receptionist - White City House, West London

• Team meal whilst on shift prepared by our chefs
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Health Cash Plan (option to add children)
• Dental Plan (option to add children)
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

White City House…

Located in the former BBC headquarters in West London, White City House features 1960s-style interiors, a state-of-the-art gym and rooftop pool and bar. The club features a screening room, a Cecconi’s Northern Italian restaurant, our Japanese restaurant Pen Yen with cabaret performances, plus daily music and event programming. In addition, we have 45 bedrooms housed within the original Grade-II listed Helios building.

The Role…

We are seeking an experienced Hotel Receptionist to join our West London team at White City House (W12 7FR) ). As a Hotel Receptionist, you will be the face of the hotel, going above and beyond to deliver a memorable guest experience, you'll work closely with all departments to ensure a smooth daily operation which includes; checking guest in and out, resolving guest issues and complaints in a timely and professional manner and responding to requests for help and information

What we are looking for...

• 1-2 years’ experience in a busy hotel reception desk
• Team player who communicates well with all colleagues
• Punctual, reliable and trustworthy
• Sense of urgency
• Yes, yes, yes mentality
• Ability to multitask and work in a fast-paced environment
• Have a genuine passion for food and beverage

White City House Opening Hours:

Mon – Weds – 7am – 1am

Thursday – 7am – 2am

Friday – 7am – 3am

Saturday – 8am – 3am

Sunday – 8am – 12am

*subject to change

Nearest Station (W12 7FR): White City, Wood Lane, Shepherd’s Bush, Shepherd’s Bush Market