Hotel Receptionist

SMR Facilities Management; London; On-site; GBP 60,000 - 80,000; Full time

Job description

Job Summary: We are seeking a friendly, professional, and well-organized Hotel Receptionist to join the front desk team in one of our client hotels. As the first point of contact for guests, you will play a crucial role in delivering excellent customer service and ensuring a smooth check-in and check-out experience. The ideal candidate is personable, efficient, and thrives in a fast-paced hospitality environment.

Requirements:

1. High school diploma or equivalent; additional hospitality training is a plus.
2. Previous experience in customer service or as a receptionist preferred.
3. Proficiency in hotel management software (e.g., Opera, Muse, PMS, ONQ, Emma) is a plus.
4. Excellent communication and interpersonal skills.
5. Strong organizational and multitasking abilities.
6. Ability to remain calm and professional under pressure.
7. Flexibility to work various shifts, including evenings, weekends, and holidays.

Working Conditions:

1. Front desk shifts may involve standing for extended periods (7-3.30 and 2.30-11).
2. Work hours may vary depending on hotel needs (shift-based, including weekends and holidays).
3. Uniform or dress code adherence required.

Pay: £12.21 per hour

Expected hours: 20 – 40 per week

Experience: Required

Languages: English – Advanced

Employment: Full-time

Schedule: zero hour contract, flexibility is a must for MON-FRI & WEEKENDS

Salary: £12.21 hourly

Starting time: Immediate start!

About SMR Facilities Management: Here at SMR Facilities we cater to you.