Guest Services/Receptionist - Ethos Farm - 40hours

Battersea Academy for Skills & Employment (BASE); London; On-site; GBP 60,000 - 80,000; Part time

Job summary

Join a dynamic team as a Receptionist/Guest Services Associate at a prestigious location in London. You will be the first point of contact for visitors, providing exceptional service and managing various responsibilities in a vibrant urban setting. This role is ideal for candidates who thrive in a fast-paced environment and enjoy interacting with people.

Qualifications

• Confidence in using IT equipment and systems.
• Excellent written English skills.
• Ability to work independently and prioritize tasks.

Responsibilities

• Greeting guests and providing information about the building.
• Supporting security and compliance with access control.
• Managing event planning and coordinating with partners.

Skills

IT skills

Written English

Flexibility

Independence

Customer service

Teamwork

Job description

Ethos Farm is delighted to be recruiting for a Receptionist/Guest Services Associate located at Electric Boulevard in Battersea Power Station, London’s newest urban quarter.

The iconic Grade II* listed building and surrounding spaces are being revitalized as one of the world's most exciting and innovative mixed-use neighborhoods.

This area offers a unique environment for locals, tourists, and residents to enjoy a blend of restaurants, shops, parks, and cultural spaces. It is a place to work, live, shop, eat, and enjoy.

Ethos Farm is known for being imaginative and bold, constantly pushing boundaries to achieve results. Our culture embraces creativity, diversity, and progression, nurturing everyone we work with to reach the top of their profession.

Responsibilities:

• Greeting occupiers and their guests at 50 Electric Boulevard with a warm welcome and farewell, demonstrating our Service Personality to encourage positive feedback.
• Supporting building security by complying with access control processes, signing in guests, being vigilant to potential threats, and collaborating with the site security team.
• Providing information to occupiers and guests about the building, services, the Power Station, and onward travel options.
• Responding to inbound telephone calls and emails promptly, always aiming to deliver excellent service and find solutions.
• Assisting occupiers with event planning in our event spaces and coordinating event plans with service partners according to standard operating procedures.
• Completing all reporting requirements accurately, including data entry, fault reporting, and updating occupier records.
• Participating in the 50 Electric Boulevard response team and providing assistance during incidents and contingency events, such as fire alarms, following standard procedures.

Required Skills:

• Confidence in using IT equipment and systems, including laptops, tablets, phones, diaries, emails, access control, and fault logging systems.
• Excellent written English skills, including spelling and grammar, with the ability to respond professionally to emails from occupiers, guests, and clients.
• Flexibility and a proactive attitude, especially during the mobilization period when changes are likely.
• Confidence working independently and prioritizing tasks during periods of high workload.
• Ability to provide warm, friendly, and professional service aligned with our Service Personality, and communicate effectively with corporate clients in an office environment.
• Team-oriented mindset, working effectively with other service partners and directly with the client.

We are open to applications from candidates requiring flexible work arrangements. Please contact us for more details.

Shifts are scheduled from Monday to Sunday, with patterns of 9:30-18:30 or 12:30-21:30, and Fridays and Saturdays ending at 22:30. Candidates should be available for a mix of weekends and weekdays, ideally working 32-40 hours per week.

Contract: Flexible hours

Wage: £13.85 per hour