Restaurant Receptionist-Host

Fish! Kitchen Ltd; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A vibrant fish & seafood restaurant in Borough Market is seeking an experienced Restaurant Receptionist/Host. The role involves managing reservations and welcoming guests while delivering exceptional service. Join a dynamic team and enjoy benefits including dining discounts and a bonus for referrals.

Benefits

Monthly payment with early access through Wagestream

Complimentary staff drinks and meals on duty

Referral Bonus: £500 Refer-a-Friend bonus

Dining Discounts: 50% off plus 20% family discount

Pension Scheme

28 Days Holiday with additional days for length of service

Qualifications

• Extensive experience in a busy restaurant service.
• Excellent communication skills and a welcoming manner.
• Ability to work independently and collaboratively.

Responsibilities

• Manage online, walk-in, and phone reservations.
• Welcome and seat guests, ensuring exceptional customer service.
• Perform daily administrative tasks including menu updates.

Skills

Customer Service

Communication

Team Work

Table Turnover Management

Tools

Opentable

MS Office

Job description

**Restaurant Receptionist/Host - Experienced (30-40 hours)**. **Location:** Fish! Borough Market. Fish! Borough Market is seeking an experienced and enthusiastic restaurant receptionist/host to join our team.. Our brasserie-style restaurant seats 110 guests inside and 45 on the terrace. We welcome around 2,500 guests weekly with a casual, friendly, yet professional and efficient service style.. **Qualifications:**. We are looking for candidates who meet the following criteria:. - Extensive experience in managing a busy, high-volume restaurant service.. - Strong understanding of table turnover management.. - High energy and the ability to excel in a fast-paced environment.. - Ability to work independently and collaboratively within a team.. - Proficiency in MS Office and strong administrative skills.. - Knowledge of the Opentable booking system.. - Excellent communication skills and a welcoming manner.. - Strong team player with a proactive attitude.. . . **Key Responsibilities:**. - Manage online (Opentable), walk-in, and phone reservations.. - Organize and oversee party reservations.. - Perform daily administrative tasks including menu updates and reservation management using Word and Excel.. - Welcome and seat guests, ensuring exceptional customer service.. - Efficiently handle requests and queries in person, by phone, or via email.. - Follow opening, closing, and daily duties procedures.. . . **What We Offer:**. - Earnings between £14 and £15/ hour including tronc, depending on experience, plus tronc bonus.. - Rota: A mix of double and single shifts with 2-3 days off.. - Monthly payment with early access through Wagestream.. - Complimentary staff drinks and meals on duty.. - Sage benefits. - Referral Bonus: £500 Refer-a-Friend bonus.. - Dining Discounts: 50% off when dining with us, plus 20% family discount.. - Pension Scheme.. - 28 Days Holiday (including bank holidays) with additional days for length of service.. - Be a part of the vibrant Borough Market atmosphere.. . . All applicants must be eligible to work in the UK and provide a Share Code before applying.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: single & double shifts, 10-4pm, 4-11pm and double shifts
Salary: £14 – £15 hourly
Benefits: Please read the job description

About Fish! Kitchen Ltd :

Join our sea of talent! We're a vibrant fish & seafood restaurant in Borough Market, with locations in Norbiton and a fishmonger. Dive into a dynamic team, where passion meets fresh flavours. Come help us make waves!