Guest Services/Receptionist - Ethos Farm - 40hours

Battersea Power Station; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company seeks a Receptionist/Guest Services Associate at Battersea Power Station's Electric Boulevard. This role involves warm guest greetings, providing information, managing calls, and supporting event planning while ensuring high-quality customer service. Flexible hours and a proactive service attitude are essential.

Qualifications

• Proficiency with IT systems and communication via email.
• Excellent written English skills, flexibility, and proactive attitude.
• Ability to work independently and manage workload effectively.

Responsibilities

• Greeting guests and managing access control.
• Providing information about services and handling communications.
• Assisting with event planning and participating in emergency response.

Skills

Customer service skills

IT proficiency

Written English skills

Teamwork skills

Flexibility

Proactive attitude

Job description

Ethos Farm is delighted to be recruiting for a Receptionist/Guest Services Associate located at Electric Boulevard in Battersea Power Station, London’s newest urban quarter.

The iconic Grade II* listed building and surrounding spaces are being revitalized as one of the world's most exciting and innovative mixed-use neighborhoods.

This area offers a unique blend of restaurants, shops, parks, and cultural spaces for locals, tourists, and residents to enjoy. It is a vibrant place to work, live, shop, eat, and relax.

Ethos Farm values creativity, diversity, and progression, fostering an environment where everyone can excel and reach the top of their profession.

Responsibilities:

• Greeting occupiers and their guests warmly at 50 Electric Boulevard and bidding farewell upon departure, demonstrating our Service Personality to encourage positive feedback.
• Supporting building security by adhering to access control procedures, signing in guests, remaining vigilant to potential threats, and collaborating with the security team.
• Providing information to occupiers and guests about the building, services, the Power Station, and transportation options.
• Managing inbound calls and emails efficiently, ensuring high-quality customer service and problem-solving.
• Assisting with event planning in our event spaces and coordinating with service partners according to standard procedures.
• Completing reports accurately, including data entry, fault reporting, and updating occupancy records.
• Participating in the 50 Electric Boulevard response team, providing assistance during incidents and emergencies such as fire alarms, following established protocols.

Required Skills:

• Proficiency with IT equipment and systems, such as laptops, tablets, phones, email, access control, and fault logging systems.
• Excellent written English skills, including spelling and grammar, with the ability to respond professionally via email.
• Flexibility and a proactive attitude, especially during the mobilization period.
• Ability to work independently, prioritize tasks, and handle periods of high workload.
• Strong customer service skills, delivering friendly, professional service aligned with our Service Personality and effectively communicating with corporate clients and guests.
• Teamwork skills, collaborating effectively with different service partners and the client.

We welcome applications from candidates seeking flexible working arrangements. Please inquire for more details.

Working hours are Monday to Sunday, with shifts from 09:30-18:30 or 12:30-21:30, and until 22:30 on Fridays and Saturdays. Candidates should be available to work a mix of weekends and weekdays, ideally 32-40 hours per week.

Contract: Flexible hours
Wage: £13.85 per hour

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