Hotel Receptionist

Crowne Plaza London Ealing by IHG; Greater London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Company events

Company pension

Discounted or free food

On-site parking

Sick pay

Job summary

Crowne Plaza London Ealing by IHG is seeking a friendly Receptionist to join our Front Office team. You will greet guests, share knowledge about our services and rooms, and enroll guests into our Loyalty Programme to ensure a tailored, memorable stay.

This full-time on-site role offers training, growth opportunities within the IHG brand, and a welcoming, professional team environment at our London W5 location.

Responsibilities

• Welcome guests and provide exceptional welcome experience.
• Demonstrate superb knowledge of hotel services, facilities and room categories to personalize guest experience.
• Enroll guests into the Loyalty Programme and help achieve departmental targets.

Job description

Do you Dare to Connect? Here at Crowne Plaza London Ealing, we love to create and deliver true hospitality for good, every day, for both our guests and colleagues, so that both are always happy to come back.

This is an environment where you can be yourself and have fun around your colleagues, where inclusion and support are at the forefront of our values. We take learning and development seriously, that’s why as team members we have access to countless trainings and resources to help you growing in your career.

What’s in it for you:

• A competitive salary of £12.97 per hour, reviewed annually
• Front Office Incentive schemes with unlimited earning potential
• An industry leading Team Member Travel Programme with head-spinning discounts on room rates and Food and Beverage
• Learning and development opportunities throughout the year and through our IHG My Learning platform.
• A stable and comfortable work environment along with all the tools and trainings to do your job
• A free meal while on duty
• Yearly increasing holiday allowance to up to 33 days
• A real chance to grow your career where internal promotions are always considered as first option
• A smart uniform to wear with pride
• Free Parking (subject to availability)

What you will be doing:

As a Receptionist, you will be working with our Front Office team to create and deliver an exceptional welcome experience for our guests.

You will be at the forefront of our operations, welcoming our guests as they come through our doors, demonstrating superb knowledge of all hotel services, facilities, and room categories to provide a personalised and tailored experience. You will be enrolling guests into our Loyalty Programme and will actively work with the team to achieve departmental targets.

We are looking for someone who is passionate, friendly, and very eager to learn, weather you are an experienced Receptionist or are new to the industry, we will provide you with all the trainings and tools to do and excel in your job. If you are looking for the first or next step in your career, you are willing to learn and to do well in a team of likeminded professionals, then look no further!

Who we are:

At Crowne Plaza Hotels & Resorts we believe business travel should work better. In every market in the world, business has changed, and so has work. It’s more digital, more flexible, more mobile, more connected. As one of the world's largest upscale brands, we have properties located in major urban centres, gateway cities and resort destinations all around the globe.

If you’d like to know more about this role, contact us directly.

Job Type: Full-time

• Company events
• Company pension
• Discounted or free food
• On-site parking
• Sick pay

Ability to commute/relocate:

• London W5 1HG: reliably commute or plan to relocate before starting work (preferred)