Hotel Receptionist

Threadneedles Hotel; Greater London; Presencial; GBP 23.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Service charge: discretionary share

Referral bonus £500

Discounted Marriott Explore Rates

Career & Personal Development

Health & Wellbeing benefits

Employee discounts with retailers

Descripción de la vacante

Threadneedles Hotel, Autograph Collection, a five‑star boutique hotel in the City of London, seeks a proactive Receptionist. You’ll welcome guests, manage check-in/out, and respond to inquiries with warmth and efficiency on a busy front desk.

Previous hotel reception experience is advantageous. Opera PMS experience preferred to ensure smooth guest service and seamless operations in a luxury environment.

Formación

• Previous hotel reception experience preferred.
• Strong communication and organisational skills.
• Experience using Opera PMS is a plus.

Responsabilidades

• Handle guest check-in and check-out efficiently and courteously.
• Respond to guest queries face-to-face and by phone.
• Maintain a welcoming front desk presence and support the front office team.

Conocimientos

Excellent communication

Guest service orientation

Organisation

Educación

Hotel front desk experience (preferred)

Herramientas

Opera PMS

Descripción del empleo

The Role of a Hotel Receptionist

Our receptionists are attentive, welcoming and are often the first person a guest meets when they visit our luxury hotel.

The Hotel Receptionist is responsible for guest check-in and check-out and respond to a variety of queries both face to face and on the telephone in an efficient, friendly, and professional manner.

Our guests will be your priority, you will be approachable, an excellent communicator, and strong organisation skills. You will have fun with our guests and enjoy being part of the front office team.

Successful candidates will benefit from previous hotel experience using Opera.

Threadneedles Hotel, Autograph Collectionis a distinguished five-star boutique hotel located in the heart of the City of London. Housed in a former Victorian bank, this 74-bedroom property combines historic charm with modern luxury. Perfectly situated just moments from Bank Tube Station, Threadneedles offers unparalleled convenience for both business and leisure travellers.

Our Culture

At Threadneedles Hotel, we are committed to delivering exceptional service and creating unforgettable experiences for our guests. Our team values authenticity, attention to detail, and a passion for hospitality. We foster a culture of teamwork, respect, and excellence, ensuring that every guest feels welcomed and cared for.

What we offer

• Service Charge: In addition to your basic pay, you’ll be eligible to receive a share of discretionary service charge. Historically, average £4.25 per point
• Marriott Explore Rates: Enjoy discounted hotel stays around the world
• £500 Referral Bonus: Recommend someone to join the team and receive £500
• Career & Personal Development: Opportunities to develop through apprenticeships, cross-training and career progression
• Recognition: Be recognised for making a difference and bringing our values to life
• Everyday Savings: Access discounts and savings with more than 1,200 retailers
• Health & Wellbeing: Access our Employee Assistance Programme, wellbeing support, Healthcare Cash Plan and 24-hour GP service

About YTL Hotels

YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations.

Our Philosophy

At YTL Hotels, our brand promise of "Treasured Places, Treasured Moments" reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests.

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.