Hotel Receptionist

Henrietta Hotel; Greater London; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

On the job and personalised training

Internal mobility to other venues

Staff discounts and benefits

Pension scheme

Job summary

Henrietta Hotel in Covent Garden seeks a Hotel Receptionist to warmly welcome guests and manage a smooth front desk experience during their stay. You will handle check-ins, check-outs, reservations, invoicing, and concierge services with a focus on exceptional customer service.

The role calls for strong communication and a professional, guest-focused attitude, with the potential for growth through cross-department collaboration and multilingual capabilities.

Qualifications

• Front desk experience or strong guest service is preferred.
• Polished, professional demeanor with excellent communication.
• Willingness to be flexible and responsive to guest needs.
• Good attention to detail and organisational skills.
• Knowledge of multiple languages is beneficial.
• Proficiency with Microsoft Office and PMS systems is required.

Responsibilities

• Welcome and assist guests upon arrival in a professional and friendly manner.
• Manage front desk operations including check-in/check-out, invoicing, reservations and concierge services.
• Provide guests with information about the hotel and local area.
• Respond to guest questions promptly with personalised service.
• Coordinate with Housekeeping and Food & Beverage to ensure smooth operations.
• Maintain clean, organised and welcoming reception areas and manage switchboard and inbox.

Skills

Customer service

Communication skills

Multilingual ability

Tools

Microsoft Office Suite

PMS (Oracle, Opera, Micros)

Job description

Henrietta Experimental opened in 2017, right in the heart of bustling Covent Garden. A haven nested away from busy streets outside, Henrietta is comprised of 40 rooms divided into two buildings. In the summer of 2024, renowned British chef Jackson Boxer took the helm of the restaurant, reimagining the food offering against the backdrop of a full restaurant redesign. Expect nods to their Parisian heritage and the city’s famed bistros, as well as to Covent Garden’s rich history. Taking inspiration from London’s continental neighbours, the menu at Henri reflects the culinary traditions and timeless appeal of a Parisian bistro, serving Jackson’s take on French classics alongside signature Experimental cocktails.
Job: Hotel Receptionist at Henrietta Hotel
Location: Covent Garden, London
Contract: Full Time Temporary - Immediate start to March 2027

Role Overview:

Responsible for providing a warm welcome to guests and ensuring a smooth and efficient front desk experience throughout their stay. This role focuses on delivering exceptional customer service while managing front office operations such as check-ins, check-outs, reservations, and guest requests.

DUTIES AND RESPONSIBILITIES

Guest Service:

• Welcome and assist all guests upon arrival in a professional and friendly manner.
• Manage all front desk operations related to guest stays, including check-in, check-out, invoicing, reservations, and concierge services.
• Provide guests with information about the hotel and local area.
• Respond to guest questions and requests, offering personalised service tailored to their needs.
• Ensure a consistently high level of customer service in line with the hotel’s quality standards.
• In coordination with the Front Office Manager, assist in resolving guest complaints and concerns.

Front Office Operations:

• Manage front desk administrative tasks and ensure efficient departmental organisation.
• Prepare and submit operational reports as required.
• Participate in managing the hotel switchboard, providing information to guests and redirecting calls appropriately.
• Assist with managing the hotel’s general mailbox by responding to or redirecting emails.
• Ensure reception workspaces and the hotel entrance remain clean, organised, and welcoming.

Communication & Coordination:

• Maintain clear communication with other hotel departments, particularly Housekeeping and Food & Beverage, to ensure smooth guest operations.
• Ensure effective coordination between departments to support guest satisfaction.

Safety & Security:

• Support front desk security procedures to maintain a safe environment for guests, staff, and property.
• Monitor key inventory and ensure the safe handling of guest belongings.

ABOUT YOU

A Hotel Receptionist is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow:

• Social, engaging and motivated.
• Flexibility to respond quickly and positively to a range of work situations.
• Be well spoken with excellent communication skills.
• Knowledge as well as abilities in other languages would be beneficial.
• Attention to details and customer needs.
• Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros)

WHAT IT IS LIKE TO WORK FOR US?

Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

• On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path.
• Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
• Staff discounts and benefits.
• Pension scheme.

WHAT IT IS LIKE TO WORK FOR US?

Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

• On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path.
• Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
• Staff discounts and benefits.
• Pension scheme.