Boutique Front Desk Host | Guest Experience

Henrietta Hotel; Greater London; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

On the job and personalised training

Internal mobility to other venues

Staff discounts and benefits

Pension scheme

Job summary

Henrietta Hotel in Covent Garden seeks a Hotel Receptionist to warmly welcome guests and manage a smooth front desk experience during their stay. You will handle check-ins, check-outs, reservations, invoicing, and concierge services with a focus on exceptional customer service.

The role calls for strong communication and a professional, guest-focused attitude, with the potential for growth through cross-department collaboration and multilingual capabilities.

Qualifications

• Front desk experience or strong guest service is preferred.
• Polished, professional demeanor with excellent communication.
• Willingness to be flexible and responsive to guest needs.
• Good attention to detail and organisational skills.
• Knowledge of multiple languages is beneficial.
• Proficiency with Microsoft Office and PMS systems is required.

Responsibilities

• Welcome and assist guests upon arrival in a professional and friendly manner.
• Manage front desk operations including check-in/check-out, invoicing, reservations and concierge services.
• Provide guests with information about the hotel and local area.
• Respond to guest questions promptly with personalised service.
• Coordinate with Housekeeping and Food & Beverage to ensure smooth operations.
• Maintain clean, organised and welcoming reception areas and manage switchboard and inbox.

Skills

Customer service

Communication skills

Multilingual ability

Tools

Microsoft Office Suite

PMS (Oracle, Opera, Micros)

Job description

Henrietta Hotel in Covent Garden seeks a Hotel Receptionist to warmly welcome guests and manage a smooth front desk experience during their stay. You will handle check-ins, check-outs, reservations, invoicing, and concierge services with a focus on exceptional customer service.

The role calls for strong communication and a professional, guest-focused attitude, with the potential for growth through cross-department collaboration and multilingual capabilities.