Hotel Receptionist

WSH Group; City Of London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Venue discount

Pension scheme

Annual leave

Birthday off

Meals on shift

Volunteer day

Chef Academy access

Job summary

Searcys at 30 Euston Square in London is seeking a Hotel Receptionist to warmly welcome guests, manage reservations, and coordinate with housekeeping and operations to ensure flawless service.

The role is a 40-hour week with morning and evening shifts, offering comprehensive benefits including a 50% discount across Searcys venues, pension enrollment, generous annual leave, meals on shift, and a birthday day off.

Qualifications

• Excellent product knowledge.
• Excellent communication skills.
• Excellent time management.
• Supportive / Team player.
• Excellent customer service skills.

Responsibilities

• Maintain a positive culture within the department.
• Deliver the highest level of service to guests.
• Warmly welcome visitors and manage passes.
• Handle visitor enquiries and requests.
• Take bedroom reservations via phone, email or in person.
• Check-in and out overnight guests; maintain guest records.

Skills

Product knowledge

Communication skills

Time management

Team player

Customer service

Tools

Guestline booking

Job description

Company Description

30 Euston Square is a Grade II* listed award-winning events venue in a perfect central London location. From meeting and conference spaces to private dining and rooftop terraces, the venue offers an iconic setting for any occasion.

This venue is unique to Searcys as is the only property within the estate that is home to a selection of boutique bedrooms.

As a Hotel Receptionist, you will receive the following industry-leading benefits:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 38days annual leave (dependent on job role)
• Enhanced Maternity and Paternity Leave
• Access to everyday discounts and communication portal
• Employee assistance program and qualified Mental Health First Aiders
• Monthly Chef wellbeing and supplier trips
• Chef whites and shoes provided
• Opportunity to enrol into the WSH Group Chef Academy
• Meals are provided on shift when working within one of our venues
• Your birthday off to celebrate in style
• A day off to volunteer/give back to the charity of your choice
• A wide selection of Searcys ibelong Events.

Job Description

Job Type: 40hrs per week

Morning and evening shift rotation

Salary: £30,784

Main Purpose:
The Reception team serves as the first point of contact for all guests and visitors to the RCGP. We are committed to providing the highest level of customer service in all our actions.

Key Responsibilities

• Maintaining a positive culture throughout the department
• Maintaining the highest level of service to consistently exceed guest expectations
• Warmly welcoming all visitors and guests - Ensure eye contact and a smile at all times.
• Ensuring everyone is aware of forthcoming daily events being held in the venue
• Dealing with visitor enquiries/requests.
• Assisting in handling visitor passes and directing visitors as appropriate
• Issue Searcys day passes, Members passes and Gym passes
• Answering all calls within 3 rings and attending to voicemails as soon as possible
• Receiving and transferring telephone calls (internal).
• To respond to e-mails as soon as possible no later than 12 hours after receiving it.
• Taking bedroom reservations on the Guestlinebooking system for individual and group guests viaphone, email, or in-person
• Check-in and out overnight guests, individual and group
• Obtaining and maintaining complete and accurate guest records of address and contact details asrequired by UK law
• Advising the housekeeping department of all changes in allocation or occupancy as well as anyspecial requests for overnight guests
• Liaising with the engineering and IT teams to log, follow up and resolve any issues noted or reportedby guests or colleagues in the bedrooms or at the desk
• Promoting bedroom facilities on check-out for future bookings
• Ensuring all charges are posted correctly to guests' accounts
• Taking payments for overnight stays for individual guests and assuring those are posted correctly
• Taking payments for additional services like extra breakfastsand assuringthose are posted correctly
• Being fully aware of cash handling policies and cashing up procedures and adhering to them at alltimes
• Being fully aware of all available rates and promotions for college members
• Being fully aware of all corporate memberships and the associated benefits
• Maintaining a good knowledge of all products and services available to overnight guests and dayvisitors within 30 Euston Square as well as Searcys
• Ensuring all guest feedback and complaints are dealt with in a professional and friendly manner
• advising the DM and/or Reception Manager of the outcome or asking for assistance.
• Covering the Exams reception Desk as and when necessary
• Ensure the Members Lounge checklist is completed daily
• Ensuring the desk and reception areas are presentable at all times.
• Liaising with colleagues of all other departments to ensure a smooth running of the operation and toensure full guest satisfaction
• Assist with training of new staff
• Being fully aware of all standards and procedures as outlined in the Searcys Handbook andadhering to them at all times
• Being fully aware of all standards and procedures for the reception department as laid out by theReception and Accommodation Manager and adhering to them at all times
• To undertake any reasonable requests made of you by the company including flexibility in hours,location and responsibilities.

Qualifications

Skills required:

Excellent product knowledge

Excellent communication skills

Excellent time management Supportive / Team player

Excellent customer service skills

Additional Information

We are the oldest caterer in the UK, founded in 1847. Working with us means being part of London’s most prestigious events and some of the country's most iconic venues. You’ll gain valuable experience and mentoring from skilled colleagues and have a chance to write your own chapter in our celebrated history.

A career at Searcys means being part of something special. With our rich heritage, and ever-growing business, we will be delighted if you join us – a company with a strong sense of pride and belonging.

To find out more on the rich history of Searcys, please visit our website at www.searcys.co.uk